Consultancy for On-Premises Integrated Communication Flow Dashboard for Risk Dissemination and Early Warning System

Consultancy for On-Premises Integrated Communication Flow Dashboard for Risk Dissemination and Early Warning System

1. Background 

People in Need (PIN) is a non-governmental, non-profit international organization founded in the Czech Republic in 1992, currently operational in 22 countries. PIN Nepal has been active since the 2015 earthquake and leads programmes under three strategic pillars: Emergency Response and Recovery; Climate Resilience; and Civil Society and Inclusive Governance.

RAIN (Resilience, Adaptation and Inclusion in Nepal) is funded by the British Embassy Kathmandu and implemented by the RAIN Consortium led by PIN Nepal. Partners include Dan Church Aid (DCA), Community Self-Reliance Centre (CSRC), Prerana, LI-BIRD, Youth Innovation Lab (YIL), UK Met Office, Red Cross Red Crescent Climate Centre, and Czech Hydrometeorological Institute (CHMI). Government collaborators include the National Disaster Risk Reduction and Management Authority (NDRRMA), the Nepal Meteorological Department (NMD), and the Ministry of Home Affairs (MoHA). RAIN focuses on two intermediate outcomes: (1) enhancing community resilience and (2) strengthening governmental systems in Early Warning (EW), Early Action (EA), and climate adaptation. The programme operates across 12 core Local Governments in Madhesh and Lumbini provinces.

The Nepal Meteorological Department (NMD) is the lead agency in Nepal responsible for hydrometeorological monitoring, forecasting, and issuing early warnings for multi-hazard events. Currently, NMD disseminates early warning messages via mobile SMS through two major telecom providers: Nepal Telecom (NTC) and Ncell. However, this system has critical limitations:

• Fragmented platforms: NTC and Ncell operate on separate, uncoordinated SMS platforms.
• Limited reach: Low literacy rates, language diversity, and limited smartphone penetration constrain effectiveness.
• No voice-based alerting: Vulnerable populations without literacy or smartphone access cannot be reached.
• No unified coordination dashboard: Communication among NMD staff and partner agencies lacks a single, structured interface.
• No CAP compliance: Current systems are not aligned with the globally recognized Common Alerting Protocol (CAP).

To address these limitations, NMD – with support from PIN under the RAIN programme – is seeking to procure and deploy a fully on-premises, open-source Integrated Communication Flow Dashboard capable of simultaneously activating multiple dissemination channels including SMS and Interactive Voice Response (IVR) using SIP trunks from NTC and Ncell.2. Objectives of the Assignment

2. Objectives

2.1 Overall Objective

To design, develop, deploy, and operationalize a fully on-premises, open-source Integrated Communication Flow Dashboard and multi-channel dissemination system at NMD's data center in Kathmandu, enabling coordinated and simultaneous multi-hazard early warning dissemination via SMS and IVR using NTC and Ncell SIP trunks, fully aligned with the Common Alerting Protocol (CAP).

2.2 Specific Objectives

1. Deploy a fully on-premises, open-source OpenEWS platform within NMD's data center without dependency on any cloud infrastructure (AWS, Azure, GCP, or equivalent).
2. Integrate the communication dashboard with NMD's existing hazard visualization system to address fragmentation.
3. Configure and operationalize SMS broadcasting via direct SIP/API integration with Nepal Telecom (NTC) and Ncell.
4. Deploy and configure Interactive Voice Response (IVR) call broadcasting using SIP trunks provided by NTC and Ncell for voice-based early warning delivery in local languages.
5. Develop and implement a CAP-based Alert Authoring and Composition Module as the core alert-generation component of the Dashboard, enabling standardized CAP 1.2 alerts for dissemination through SMS, IVR and other communication channels.
6. Map communication actors and information flows within NMD and partner agencies into the dashboard interface.
7. Build local technical capacity within NMD for system administration, operation, monitoring, and maintenance.
8. Deliver complete system documentation, Standard Operating Procedures (SOPs), and operational runbooks.

Required Proposal Contents

Interested solution providers must submit:

a. Cover letter and company/team profile.

b. Technical proposal describing: proposed system architecture (on-premises, no cloud); technology stack justification; integration approach for NTC/Ncell SIP and SMS; CAP implementation methodology; dashboard design approach; risk mitigation plan.

c. CVs of all proposed key personnel.

d. Detailed implementation plan and Gantt chart aligned with the deliverables and timeline in Section 5.

e. Financial proposal with line-item budget covering all phases, personnel, infrastructure components, and post-deployment support in NPR  

f. Signed statement confirming the solution will be 100% on-premises with no cloud dependencies.

g. Copy of PAN/VAT registration certificate

h. Copy of company registration certificate

i. Tax clearance certificate (2081/82)

Interested individuals/firms are requested to send their application by 17th September 2026 to nepal.securebids@peopleinneed.net. with the subject line: Consultancy service for IVR Implementation.

Click on the link below for detailed TOR:

ToR_IVR Implementation_.docx