Support Officer

Qualtosoft Pvt. Ltd. is one of the premier Software Solution providers in Nepal with its Office located at Dilli Bazar, Kathmandu. Promoted by Professionals with more than a decade’s experience in Accounting, Management and Information Technology, the company specializes in providing Application Software as well as Client Specific Customized Solutions. Qualtosoft is committed to deliver quality products and services that provide simple solutions to complex problems. Qualtosoft has a hand-picked and dedicated team of Software professionals which provides a solid foundation upon which we build solutions that are both world class and cost effective.

1. Position: Support Officer

Basic Job Information

Job Category: IT & Telecommunication > Customer Support, Sales/ Marketing, Software Implementation

Job Level: Mid-Level

No. of Vacancy/s: [15]

Employment Type: Full Time

Job Location: Dillibazar, Kathmandu

Offered Salary: Not Disclosed

Apply Before (Deadline): Jun. 30, 2025

Job Specification

Education Level: Higher Secondary (+2/A Levels/Ib)

Experience Required: Freshers

Professional Skills Required: Discipline, Communication, Manual Accounting, Customer Service, Multitasking & Time Management Skills

Other Specification

• Only qualified candidates who are not currently enrolled in any university or institution are eligible to apply."
• Basic Computer knowledge.
• Knowledge of any Accounting Software.
• Any candidate with prior experience in handling accounts of any business can be recruited as full-time employee with higher salary instead of internship.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Job Description

• Be prepared to work in different shifts as required, including mornings, evenings and weekends.
• Generate sales leads.
• Install and configure software applications as per client requirements.
• Offer round-the-clock assistance to clients through Any Desk, phone calls, on-site visits, etc.
• Develop and maintain daily work schedules to ensure efficient task management.
• Identify and assess customers’ needs to achieve satisfaction.
• Assist with administrative tasks as directed by the admin, including follow-ups for payments, receipt of payments, bill deliveries, and document couriering.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Note:

• Two-wheeler driving is mandatory. Only candidates who meet this requirement may apply.

Applying Procedure

Interested candidates are requested to email your CVs to: qualtosoft@gmail.com