Sr. Customer Care Officer

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Sr. Customer Care Officer.

Position: Sr. Customer Care Officer

Salary: Negotiable 

Duty hour: Flexible 

No. of Requirement: 1

Responsibilities:

• Live customer dealing via chat on app/ web
• Develop effective communication strategies on various communication channels of the organization building brand reputation.
• Managing internal communication (newsletter, emails etc.)
• Drafting content (e.g. press releases) for mass media or company website.
• Acting as liaisons between customer and organization to resolve the issue, complaint or inquiry liaising with internal departments.
• Perform “damage control” in cases of bad publicity.
• Facilitate the resolution of disputes with the public or external vendors.
• Assist in communication of strategies or messages from senior leadership or various department.

Requirements:

• Minimum 2 years of experience in customer handling and problem solving,
• Experience in copywriting and editing,
• Solid understanding of project management principles,
• Working knowledge of MS Office,
• Excellent communication (oral and written) and presentation skills,
• Outstanding organizational and planning abilities,
• Proficient command of English,
• Comprising knowledge of CRM tools would be a valuable addition.

Specific Requirement:

• Having a driving license and personal vehicle is a must.