Information Technology (IT) and Database Manager

USAID Paani Program

Request for Applications

DAI seeks an Information Technology (IT) and Database Manager for USAID Paani Program. The Information Technology (IT) and Database Manager is responsible for the IT and database needs of the Kathmandu and Nepalgunj Offices, including system installations, maintenance and infrastructure support, work closely with TAMIS administrator on TAMIS database trouble shooting and maintenance, MEL TAMIS database design and maintenance, assist in setting up of center of excellence, and other IT and database related issues.

Applicants should submit a CV and cover letter to PANI_recruitment@dai.com by February 14, 2019.

Please mention the position in the subject line of the email.

Detail Scope of Work

Position:  Information Technology (IT) and Database Manager

Level of Effort: One Year Full-time, Fixed Term Contract, with possibility of extension

Period of Performance: on/about March 1, 2019 – February 29, 2020

Base of Operations:  Kathmandu, with frequent travel to Field Office in Nepalgunj

Background

USAID Paani Program, also known in Nepali as à¤¯à¥à¤à¤¸à¤à¤¡à¤ªà¤¾à¤¨à¥€à¤ªà¤°à¤¿à¤¯à¥‹à¤œà¤¨à¤¾, is a 5 year, $25 million USAID-funded Project in Nepal. Water is the single most important natural resource underpinning Nepal’s economy and livelihoods. Inclusive, the sustainable management of water resources in Nepal depends on addressing climate change and protecting healthy, biodiverse ecosystems. The Paani Program aims to enhance Nepal’s ability to manage water resources for multiple uses and users through climate change adaptation and the conservation of freshwater biodiversity. Through activities at the watershed, basin and national scales, Paani aims to reduce threats to freshwater biodiversity and strengthen the resilience of targeted communities in the Karnali, Mahakali and Rapti river basins to adapt to the adverse impacts of climate change through improved water resource management.

Position Overview

The Information Technology (IT) and Database Manager is responsible for the IT and database needs of the Kathmandu and Nepalgunj Offices, including system installations, maintenance and infrastructure support, work closely with TAMIS administrator on TAMIS database trouble shooting and maintenance, MEL TAMIS database design and maintenance, assist in setting up of center of excellence, and other IT and database related issues. S/he is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks) at the project's multiple offices. Responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. S/he will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and to email. S/he will also work closely with other team members especially with MEL Specialist and Data Analysis Manager to design and maintain project MEL database. S/he will assist Communication Specialist on the setting up of center of excellence. Other duties as assigned from time to time by the supervisor. S/he will be based in the project country office in Kathmandu and will be responsible to oversee the entire ICT systems/services and database management to all project offices – Nepalgunj and satellite offices in watershed areas. This position will be supervised by the Senior Operations Manager.

Responsibilities

• Manage IT and communications equipment, network and information systems, and information security, including communication links across the program offices;
• Manage Paani Program TAMIS database and MEL database in close coordination with TAMIS administrator and MEL database team;
• Assist Communication Specialist on providing technical input on the creation of freshwater center of excellence;
• Train and provide support to staff on the use of the IT systems and databases technology adopted by DAI HQ;
• Advise in the planning and implementation of additions, deletions and major modifications to the IT infrastructure based on cybersecurity and standard of service set by DAI/HQ;
• Local network maintenance and installation including cabling, switches/hubs and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP to facilitate LAN services in project offices;
• Server and server application maintenance and installation (Hardware integration, Windows 2012/16 server installation and maintenance, LAN and WAN connectivity, Lotus Domino and messaging system, FTP services, Antivirus Protection Corporate edition installation and maintenance;
• WAN connectivity and maintenance (Internet connection and services);
• Client computer hardware and application installation and configuration, maintenance. Laptops, Desktops, MS Windows X, MS Office X Pro, Lotus Notes, GIS application and other mail clients - IBM Notes/Outlook/Office 365, Symantec/Sophos AV and other project software;
• Manage requests to Home Office SysAdmin for new user accounts and TAMIS access;
• Support staff on a daily basis with IT issues, database issues, software upgrades, and IT best practices to be followed.
• Provide assistance in procurement and evaluation of all IT technical equipment and machineries to be operated in the Project offices including procurement of IT, software and communication equipment under grant;
• Communicate with DAI regional and HQ offices for information and coordination related to upgrading and troubleshooting of project IT system, streamlining to DAI's corporate standard in terms of security, service deliveries, compliances and standard of business conduct.
• Provide technical assistance in maintaining smooth municipal power supplies to project offices, generator operation, power automation, UPS/battery backup system to critical IT hardware to ensure project IT services are up and running 24/7. 
• Advise in different procurements, processes, technical documentation – specification, bid evaluation, inspection  and assist in managing project assets and inventories;
• Other duties as assigned by Senior Operations Manager.

Level of Effort/Timeline

The level of effort is 260 days per year. The employment contract will be on a yearly basis, with possible extensions until the close of the project on December 16, 2020.  The IT and Database Manager will be based in Kathmandu, with frequent travel to Field Office in Nepalgunj and throughout the Mahakali, Karnali, and Rapti River basins and occasional travel to other parts of Nepal.

Supervision

The IT and Database Manager will work under the direct technical supervision of the Senior Operations Manager.  The IT and Database Manager will also receive technical guidance from Paani Chief of Party or designees. 

Qualifications

• University degree in relevant field preferred. Secondary school degree with extensive relevant experience can be substituted for university degree.  
• Minimum of 4 years PC and Server support experience, especially with Windows Server & Windows Client operating systems
• LAN, WAN, VSAT and BGAN knowledge and experience
• MS applications, MS Office, MS Project, MS Visio and network management software experience
• IT troubleshooting skills and experience
• Relevant experience working on donor-funded projects in a related role 
• English language fluency required.