General Manager

General Manager

Company: Mithila Holdings (SGE)

Location: Kupondole, Lalitpur

No. of Vacancies: 1

Employment Type: Full-Time 

Salary: Negotiable / As per company standards

Application Deadline: November 19, 2026

Reports To: CEO

Company Description

At Mithila Holdings, we believe in the power of transformation. As a dynamic holding company, we are committed to upgrading industries, enhancing everyday experiences, and driving meaningful progress. With a diversified portfolio spanning real estate, gold, and education, we aim to set new benchmarks in quality, transparency, and innovation. Our vision extends beyond business—we strive to create lasting economic and social impact, fostering growth that benefits individuals, communities, and the nation as a whole. By integrating global best practices with deep local expertise, we are not just building businesses; we are shaping a more prosperous and sustainable future for Nepal.

Mission

• To drive sustainable growth in Nepal’s core industries with integrity and innovation.

Values

• Transparency, Excellence, Trust, and Community Impact

Job Summary

We are hiring an experienced General Manager with strong expertise in administration, operation and strategy management to lead our overall business operations. You will drive business development and sales growth, oversee inventory, shape strategic plans, and manage client relationships, while keeping daily operations running smoothly and making effective use of office resources.

Key Responsibilities

• Overall operations and leadership
• Oversee the day-to-day operations of the business and ensure smooth, efficient functioning across all departments.
• Supervise staff, assign daily duties, monitor completion, and step in to cover gaps.
• Ensure staff follow procedures and service standards.
• Train new staff and give regular performance feedback.
• Strategic planning
• Develop and execute strategic and operational plans aligned with company goals.
• Set targets, track performance, and take corrective action where needed.
• Customer and client relations
• Oversee customer handling, including calls, walk-in customers, inquiries, and appointments.
• Resolve complaints, escalating serious issues to top management with a clear summary.
• Maintain a log of customer inquiries, complaints, and follow-ups.
• Online presence and reputation
• Ensure messages and comments on Facebook, Instagram, WhatsApp, and other channels are answered within set response times.
• Coordinate with the marketing team to keep content accurate and on-brand.
• Flag negative feedback or reputation risks quickly.
• Resource management and reporting
• Ensure effective mobilization and use of office resources.
• Report daily and weekly activity, issues, and customer trends to management.

Requirements

• Master degree (or equivalent) in Business Administration, law, management, or a related field.
• At least 8-10 years of experience in operations or general management, including 3+ years in a leadership role.
• Comfortable with MS Office or Google Workspace, especially Excel/Sheets and email.
• Prior service in the Nepal Army, Nepal Police, or Armed Police Force is preferred.
• Strong organizational skills and the ability to multitask under pressure.
• Professional presentation and a calm, courteous manner with customers.
• Integrity and discretion in handling confidential information.

Other Specifications

• Strong negotiation, communication, and interpersonal skills.
• Knowledge of employment legislation (optional)
• Strong organizational skills.
• They should be comfortable using Excel, Google Sheets, billing software, POS systems, CRM, email, WhatsApp, Google Drive, and reporting tools.