Customer Support Specialist
Nepa Rudraksha is the oldest Nepali Rudraksha business and has been serving clients since 1973. Nepa Rudraksha is the oldest tools used by mankind to attain spiritual and mental enlightenment. Nepa Rudraksha is the largest collector and distributor of premium quality and authentic Rudraksha for 3 generations directly from Nepal. We pioneer the art of energizing the Rudraksha in accordance with the Vedic methods at Lord Pashupatinath temple. Premium Quality, Vedic Energization and 3 generations of experience in prescribing the best Rudraksha has made us the leader in the field of Nepali Rudraksha and Shaligram.
Details / requirements:
We are looking for a Customer Support Specialist who will be responsible for assisting customers with inquiries related to Rudraksha products, orders, shipping, and spiritual recommendations. The role requires strong communication skills, patience, and the ability to handle a good number of customer queries across multiple platforms.
Key Responsibilities:
Customer Communication:
- Respond to customer inquiries via WhatsApp, email, phone calls, and website chat.
- Provide accurate information about Rudraksha beads, bracelets, malas, and spiritual items.
- Guide customers through the product selection and purchasing process (training will be provided).
Order Support:
- Assist customers with order placement, payments, and checkout assistance.
- Track orders and provide updates regarding processing and shipping status.
- Handle returns, exchanges, and customer complaints professionally.
CRM & System Management:
- Record customer interactions and order details in the CRM system.
- Maintain proper documentation for customer requests and follow-ups.
- Coordinate with internal teams to resolve customer issues efficiently.
Customer Experience:
- Ensure timely responses and high customer satisfaction.
- Communicate with customers in a professional and empathetic manner.
- Build trust with customers seeking spiritual guidance related to Rudraksha.
Other Specification
- Bachelor’s degree (completed or currently pursuing).
- 1+ year experience in customer support, sales support, or e-commerce support is preferred but not mandatory.
Required Skills:
- Strong communication skills in English and Hindi.
- Good written communication for chat and email support.
- Basic knowledge of Rudraksha or willingness to learn spiritual concepts.
- Ability to handle multiple customer inquiries simultaneously.
- Familiarity with CRM tools or customer support systems (preferred).
- Basic data entry and spreadsheet skills.
What We Offer:
- Opportunity to work with a global spiritual brand
- Learning exposure to Rudraksha and Vedic knowledge
- Friendly and supportive work environment
- Career growth opportunities
Working Hours: Monday – Friday 9:00 AM – 6:00 PM (can be flexible too)
Overview
| Category | Customer Service, Marketing, E-Commerce, Marketing Representatives |
| Openings | 1 |
| Salary | Based on experience |
| Position Type | Full Time |
| Position Level | Entry-level |
| Experience | 1+ years |
| Education | Bachelor’s degree |
| Posted Date | 08 May, 2026 |
| Apply Before | 08 Jun, 2026 |
| City | Kathmandu |
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