Customer Support Representative (with English +Nepali/Urdu/Bengali/Hindi)


Insolutions LTD is a leading marketing agency specializing in crafting and implementing innovative solutions to elevate digital marketing brands for Asia markets. We offer a wide range of services, from SEO and media buying to high-quality content creation and website optimization. Our team of experienced professionals work to develop a customized strategy that meets any goals and objectives. Let us help to make the most of your digital marketing efforts!

Details / requirements:

We are looking for a dedicated Customer Support Representative to join our dynamic team. The ideal candidate will be the front line of support for our valued customers, ensuring that our clients have an excellent experience while using the services.

Job Responsibilities

  • Respond to customer inquiries via livechat, email, phone or social media platforms.
  • Resolve product or service-related problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Track customer interactions, transactions, comments, and complaints.
  • Maintain a deep knowledge of the company's products, services, and policies.
  • Collaborate with team members and other departments to ensure customer issues are addressed effectively.
  • Offer recommendations to potential and existing customers by analyzing customer needs.
  • Contribute to team efforts by accomplishing related tasks as needed.


  • At least a Bachelor's degree in any discipline;
  • Excellent knowledge of English + Hindi/Bengali/Urdu/Nepali languages;
  • Excellent communication skills and a high literacy rate;
  • Ability to travel/relocate after the probation period (2-4 months);
  • Must possess a high-performance computer suitable for remote work, as well as a stable Internet connection is required.

Will be an advantage:

  • Customer support or VA experience is a major advantage.

Job Context

  • Long term work;
  • Work from home during the probation period;
  • Shift work, night shifts included;
  • Training provided;
  • Paid vacations;
  • Young and motivated teams.


Category Abroad Employment, Customer Service
Openings 7
Salary Rs. - 3488 to 4474 / Day
Position Type Full Time
Position Level Senior Level, Mid Level, Junior Level
Experience 1+ years
Education Graduate (Bachelors), Master's preferred
Posted Date 30 Aug, 2023
Apply Before 29 Sep, 2023
City Kathmandu, Bhaktapur, Lalitpur, Pokhara, Terai Region, Eastern Region, Western Region, Far-Western Region, Damak, Kavre, Mahendra Nagar