Assistant Veteran Support Officer
Details / requirements:
Asst Veteran Support Officer (Records & Settlement) (E2 – Internal & External)
British Gurkhas Nepal (BGN), UK Ministry of Defence (MoD)
Ref No: 125: Issued date: 19 December 2025
Closing Date: 03 January 2026
Contents:
Location
About the job
Benefits
Things you need to know
Apply and further information
Location:
HQ British Gurkhas Nepal (BGN)
British Gurkhas Nepal Dharan BGN(D)
Nepal
About the job:
Introduction:
Assistant Veteran Support Officer (Records & Settlement), GVAC Dharan supports Gurkha Advice Centre (GVAC) Dharan’s mission by carrying out duties and responsibilities of Assistant Veteran Support Officer (Records). BGN Veteran Services’ mission is to deliver post-retirement administrative services (administer pension payment; and update, maintain & safeguards of records) and provide welfare support on UK settlement related matters to Gurkha veterans and their eligible dependants in order to fulfil BGN tasks.
In BGN we believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.
We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels. As an equal opportunities employer we hire, train, and promote people based on merit and inspire to create an inclusive workplace free of discrimination. All job adverts in BGN are subject to fair and open competition.
This position is advertised at 37 hours per week.
Job description/Responsibilities:
Process requests from ex-servicemen/eligible dependants on Kindred Roll changes (registration of birth, adoption, disability, marriage, divorce/development and correction of name/ Date of Birth (DOB) of dependants).
Assist Investigating Officer (IO) for Family Details, Certificate of Service and Service Details requests from veterans and eligible widows.
Assist in processing of death reports of Gurkha ex-servicemen/widows/eligible dependants/ pensioners as soon as received.
Inform outcome of the applicants’ requests and pass on documents issued by Records Office as soon as they are received.
Check and ensure applicants’ documents issued by Nepali government authorities are genuine and reliably verifiable.
Make sure hardcopy documents are securely stored and Data Protection Act 1998 is adhered to at all times when handling them.
Support IO GVAC on his/her tasks and stand-in for him/her as well as other VSOs when required.
Any other tasks commensurate with the grade.
Assist with 1:1 consultation and filling up of Visa Applications and Registration forms and fast track National Insurance Number.
Respond to e-mail and telephone enquiries from customers as well as from stakeholder partners.
Provide advice to Gurkha veterans on visa processes and counselling.
Any other tasks commensurate with the grade.
You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment. Assistant Veteran Support Officer is to follow the instruction given by the Line Manager adhere to Job Description for guidance and contribute diligently towards the team. Candidate should be able to work well in a team understanding the duty. Must be able to demonstrate the behaviours which is available as a link below.
Success Profiles (click here to learn about Behaviours required for this job)
Work Experience:
Minimum 2 years of work experience in relevant field as described in job description.
Very good knowledge of Nepali identity documentation and Knowledge of Gurkha Settlement is preferable for this role to deliver the job responsibility effectively and efficiently.
Qualification:
Academic – Higher Secondary (+2 or A level)
Technical – Proficient in MS Office especially on Word, Excel and Power Point
English – Good Written and Spoken
Nepali – Good Written and Spoken
You will be assessed on your English language skills, MS Office expertise and other job-related knowledge through a practical assessment to qualify for interviews during the sifting and selection process.
Behaviours:
We'll assess you against these behaviours during the selection process: See this Success Profiles (please ensure you have read this and are well conversant with the behaviours asked for selection and interview).
Working Together
Communicating and Influencing
Delivering at pace
Changing and Improving
Benefits & Working Environment:
Salary 69,207.00 NPR per month (Permanent).
Gratuity after completing 3 years’ service.
Dashain Bonus & Retirement Funds (EPF) & (CIT Optional).
Annual leave 25 days and public holidays 10 days.
100% reimbursement of medical expenses for Job Holder and limited reimbursement for immediate dependents.
Child allowance up to 18 years.
Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact on those allowances that the post currently being advertised attracts.
Things you need to know:
Security Check:
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal.
Selection process details:
You will be assessed on your English language skills, MS Office expertise and other job-related knowledge through a practical assessment to qualify for interviews during the sifting and selection process.
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
We will assess you against these behaviours during the selection process:
Success Profiles (Please ensure you have read this and are well conversant to the behaviours asked for)
Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached.
Candidates will be required to provide a statement of suitability of no more than 250 words. Please provide experience relevant to the role. (Please don’t repeat your Job history and Qualifications/Training in this section).
Nationality requirements:
Open to Nepali nationals only.
Apply and further information:
Please use this Application Form.
Please include “Job Advert 125” in your subject line.
No CV and Certificates to be attached.
Fully Completed Application Forms are to be emailed to:
Incomplete Application Forms will not be looked at.
Selection will take place by the month of January 2026 at the British Gurkhas Nepal (BGN).
Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualify for this job and future employment with BGN.
Contact point for applicants:
Email: BGN-CS-Hiring@mod.gov.uk
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