Veteran Support Officer (Records)

Veteran Support Officer (Records) GVAC Dharan (E1 – Internal & External)

British Gurkhas Nepal (BGN), UK Ministry of Defence (MoD)

Last date: 23 Oct 2026

Ref No: 151; Issued date: 02 Oct 2026

Contents:

Location

About the job

Benefits

Things you need to know

Apply and further information

Location:

HQ British Gurkhas Nepal (BGN)

British Gurkhas Dharan (BGD)

Nepal

No of Vacancies: 1

About the job:

Introduction: The Veteran Support Officer (Records) at GVAC Dharan supports the Gurkha Veteran Advice Centre’s mission by performing the duties and responsibilities associated with the role. The mission of BGN Veteran Services is to deliver post-retirement administrative services—such as administering pension payments and updating, maintaining, and safeguarding records—and to provide welfare support on UK settlement matters to Gurkha veterans and their eligible dependants, thereby fulfilling BGN’s objectives.

In BGN, our civilians underpin and facilitate our ability to recruit Gurkhas into the British Army. In BGN we believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.

We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels. As an equal opportunity employer, we hire, train, and promote people based on merit and inspire to create an inclusive workplace free of discrimination. All job adverts in BGN are subject to fair and open competition.

This position is advertised at 37 hours per week.

Job description:

• Be the Subject Matter Lead on all things Veterans’ Records in his/her GVAC area of responsibility.
• Process the requests from ex-servicemen/eligible dependants on Kindred Roll changes (registration of birth, adoption, disability, marriage, divorce/elopement and correction of name/ DOB of dependants).
• Facilitate Family Details, Certificate of Service and Service Details requests from veterans and eligible widows.
• Ensure death reports of Gurkha ex-servicemen/widows/eligible dependants/pensioners are processed as soon as received.
• Inform outcome of the applicants’ requests and pass on documents issued by Records Office as soon as they are received.
• Check and ensure applicants’ documents issued by Nepali government authorities are genuine and reliably verifiable.
• When required, liaise with local government officials to verify documents prior to forwarding them to the Records Office.
• Update and maintain database of queries/tasks/activities completed and produce stats when required.
• Carry out discreet field investigation on suspected cases when requested by the Records Office and submit factual report.
• Make sure hardcopy documents are securely stored, and Data Protection Act 2018 is always adhered to when handling them.
• Ensure that all BGN policy and directives applicable to the Records related issues are complied with.
• Support EO GVAC on his/her tasks and stand-in for him/her as well as other VSOs when required.

You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working with BGN and thrive in a challenging environment. Veteran Support Officer (Records) is to follow the instruction given by the Line Manager, adhere to Job Description for guidance and contribute diligently towards the team. Candidate should be able to work well in a team understanding the duty and job responsibilities. Must be able to demonstrate the behaviours which is available as a link below. 

Success Profiles  (click here to learn about Behaviours required for this job)

Work Experience:

• Minimum 3 years of experience in related field.
• Proficient in IT knowledge of Microsoft Office applications (specially word, excel, power point and outlook).
• Very good knowledge of Nepali identity documentation.
• Familiar with UK visa procedure and immigration rules and policies and life in UK are preferable.
• Should have good communication skills in both English and Nepali (written and spoken) including translating documents.

Qualification:

• Academic – Minimum Intermediate or + 2 level/A level
• English – Excellent level of Written and Spoken
• Nepali – Excellent level of Written and Spoken

Behaviours:

We'll assess you against these behaviours during the selection process: See this Success Profiles (please ensure you have read this and are well conversant with the behaviours asked for selection and interview).

• Communicating and Influencing
• Changing and Improving
• Working Together
• Seeing the Bigger Picture

Benefits & Working Environment:

• Salary 107,363.00 NPR per month (Permanent).
• Gratuity after completing 3 years’ service.
• Dashain Bonus & Retirement Funds i.e. EPF and CIT (optional).
• Public holidays 10 days and Annual leave 25 days (Annual leave will be increased to 30 days after completing 5 years of service).
• 100% reimbursement of medical expenses for Job Holder and limited reimbursement for immediate dependants.
• Child allowance for up to 18 years.
• Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact those allowances that the post currently being advertised attracts.

Things you need to know:

Security and Medical Check:

Candidates successful in the interview must meet the security and medical requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal. Pre employment medical check will be carried out by BGN.

Selection process details:

You will be assessed on your English language and IT skill as well as job-related knowledge and skills through Theory and Practical assessment to qualify for interviews during the sifting and selection process.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We will assess you against these behaviours during the selection process:

Success Profiles (Please ensure you have read this and are well conversant to the behaviours asked for)

Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached.

Candidates will be required to provide a Statement of Suitability of no more than 250 words. Written personally and not by others or AI, on how best you can add value to the role. (Please don’t repeat your Job history and Qualifications/Training in this section).

Please note: All interviews for this position will be conducted in English. Candidates should be prepared to demonstrate their English language proficiency during the interview process.

Nationality requirements:

Open to Nepali nationals only.

Apply and further information:

• Please use this Application Form.
• No CV and Certificates to be attached.
• Fully Completed Application Forms are to be emailed to: BGN-CS-Hiring@mod.gov.uk
• Please include “Job Advert 151” in your subject line.
• Incomplete Application Forms will not be looked at.
• Selection will take place in November 2026 at the British Gurkhas Nepal (BGN).
• Shortlisted Candidates will ONLY be contacted for further selection process.

Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualify for this job and future employment with BGN.

Contact point for applicants:

Email: BGN-CS-Hiring@mod.gov.uk