Customer Growth Officer

Aloi Private Limited

Who we are ? In the informal sector, audits on micro-enterprises are nearly impossible. As such, microfinance business loans and personal loans often have the same interest rate. Aloi Private Limited is one of the first digital innovations which provides loan insight software for financial institutions to disburse digital loans that can only be spent within an ecosystem of accredited vendors. Through our software, you can monitor loan end-use, view real-time insights similar to automatic audits on microenterprises. With Aloi, microfinance institutions are assured their loans are used towards productive assets to increase the repayment probability and help lower interest rates. Our Mission Power affordable financing for last-mile micro-entrepreneurs through growing trust with technology. Our Vision Unlocking affordable impact-targeted financing to grow a green economy led by grassroots micro-enterprises.

Details / requirements:

Job Description

A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies in specified value chains where he/she will be responsible for  acquiring new customers, retaining existing ones, and increasing revenue from the customer base.

Roles and Responsibilities of Customer Growth Officer

  • Develop and implement strategies to gain new customers and retain existing customers.

  • Identify factors affecting customer retention and address them.

  • Design and execute plans to upsell and cross-sell additional products or services to existing customers. 

  • Collaborate with marketing teams to create targeted campaigns.

  • Utilize customer feedback and data to make informed decisions.

  • Utilize data analytics to identify growth opportunities and customer trends.

  • Develop key performance indicators (KPIs) to measure customer growth and success.

  • Work closely with sales and marketing teams to align growth strategies.

  • Provide insights to marketing for targeted campaigns based on customer behavior.

  • Establish and manage customer advocacy programs.

  • Implement incentives to encourage repeat business.

  • Monitor and analyze the financial impact of customer growth initiatives.

  • Provide financial forecasts related to customer acquisition and retention.

  • Approaching clients from different perspectives and identifying solutions for the problem.

Requirements and skills

  • Proven 1-2 years of experience in the sales and marketing department working with Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-economic development.

  • Outstanding communication and interpersonal abilities

  • Excellent organizational and leadership skills

  • Excellent knowledge of MS Office, CRM  and office management software 

  • Bachelor Complete in BBA, marketing, sales is preferred. 


Category Public Relation / Advertising, Consulting & Professional Services, Product Management, Sales, Customer Service, Marketing, E-Commerce, Research, Business Development, Agriculture Economist, Communication, Client Servicing Manager, Marketing Representatives, Client Servicing Representative
Openings 1
Salary Rs. - 28000 to 30000 / Month
Position Type Full Time
Position Level Mid Level
Experience 1+ years, 2 years of experience is an advantage
Education B. Com./BBS, Graduate (Bachelors), BBA / BBM, Bachelor's degree in Agriculture Economist, Finance/Management, Bachelors in Marketing
Posted Date 03 Jun, 2024
Apply Before 03 Jul, 2024
City Kathmandu, Bhaktapur, Lalitpur, Other - Specify