Client Relations Officer—Real Estate

Client Relations Officer—Real Estate

Industry: Real Estate
Employment Type: Full-Time
Department: Sales & Client Relations
Location: Bhaisepati, Lalitpur

About the Role

We are looking for a confident, professional, customer-focused Client Relations Officer to join the growing real estate company in Lalitpur, Bhaisepati.

The ideal candidate will be responsible for communicating with prospective and existing clients, understanding their property requirements, handling inquiries, coordinating property visits, and ensuring a smooth and professional client experience from initial inquiry to successful transaction. estate company

If you are excellent at dealing with people, confident in communication, proactive in follow-ups, and fluent in Nepali typing, we would love to hear from you.

Key Responsibilities

• Handle client inquiries through phone calls, social media, messaging platforms, email, and face-to-face communication.
• Understand clients' property requirements, preferences, location, and budget and provide suitable property information.
• Maintain professional and positive relationships with prospective and existing clients.
• Follow up with leads regularly and effectively to convert inquiries into property visits and potential sales.
• Coordinate property site visits, meetings, and appointments with clients, property owners, and the sales team.
• Prepare and share property details, offers, quotations, and other relevant information with clients.
• Maintain accurate records of client inquiries, follow-ups, property visits, and feedback.
• Respond promptly and professionally to client questions, concerns, and complaints.
• Coordinate with the Sales, Marketing, and Property Management teams to ensure smooth client service.
• Prepare client communications, property descriptions, messages, and reports in Nepali and English.
• Maintain regular follow-up with potential and inactive clients and identify new business opportunities.
• Ensure a high level of professionalism and customer satisfaction throughout the client journey.
• Perform other responsibilities related to client relations and sales support as assigned by management.

Job Specification

Education:

• Bachelor's degree in Business Administration, Management, Marketing, Communication, or a related field preferred.

Experience:

• Previous experience in Client Relations, Customer Service, Sales, Real Estate, Banking, Hospitality, or a similar position will be an advantage.
• Freshers with excellent communication and interpersonal skills may also be considered.

Required Skills

• Excellent client-dealing and interpersonal skills.
• Strong verbal communication skills.
• Fluent Nepali typing is mandatory.
• Good English typing and written communication skills.
• Confident and professional telephone communication.
• Strong follow-up and relationship-management skills.
• Good negotiation, persuasion, and problem-solving abilities.
• Ability to understand client needs and recommend appropriate solutions.
• Basic knowledge of MS Office, Google Workspace, email, social media, and messaging platforms.
• Ability to maintain organized client records and follow-up reports.
• Strong coordination skills and ability to work effectively with a team.

Preferred

• Previous experience in a real estate company or property consultancy will be an advantage.
• Knowledge of the Kathmandu Valley real estate market will be an advantage.
• Experience handling leads generated through Facebook, Instagram, websites, and other digital platforms.
• Knowledge of CRM or lead-management systems.
• Strong interest in sales and business development.

What We Are Looking For

We are looking for someone who is:

• Professional and confident in dealing with clients
• Polite, friendly, and approachable
• Excellent at building trust and maintaining relationships
• Proactive and strong in follow-up
• Patient and capable of handling difficult clients professionally
• Target-oriented and motivated
• Organized and responsible
• A strong team player with a positive attitude

Why Join Us?

• Opportunity to build a career in the growing real estate industry
• Professional and collaborative working environment
• Opportunity to develop sales, communication, negotiation, and client-management skills
• Performance-based growth opportunities
• Exposure to a wide range of property and real estate transactions

Salary & Benefits: 30000 Rs/month + based on qualification, experience, and performance.

Application: Interested candidates meeting the above requirements are encouraged to apply with an updated CV.