Reservation Officer

Reservations Officer

Company: Universal Tours and Travels Pvt. Ltd.

Duty Station: Pokhara, Nepal

Department: flydubai

Reports To: Sales and Reservations Officer and Assistant Manager (Pokhara)

Overview

Universal Tours and Travels Pvt. Ltd. (UTT), General Sales Agent (GSA) for flydubai in Nepal, is seeking a Reservations Officer to handle reservations, ticketing, and customer service at the Pokhara city office. The position will coordinate with the PHH supervisors, Kathmandu reservations team, and Pokhara airport team to ensure accurate booking transactions and timely passenger support.

Key Responsibilities

Handle bookings, ticket issuance and reissuance, amendments, cancellations, and refunds within delegated authority.

Respond to walk-in passengers, travel agents, and other customer enquiries on fares, schedules, baggage, and booking requirements.

Use flydubai booking portals and applicable GDS systems accurately and follow fare rules, airline policies, and UTT procedures.

Check passenger and booking details carefully and refer exceptions, special requests, and approval requirements to the relevant supervisor.

Assist passengers with flight changes or disruptions in coordination with the airport and Kathmandu reservations teams.

Maintain accurate records of bookings, ticketing transactions, refunds, and customer communications; protect confidential information.

Prepare required reservations and ticketing reports and coordinate with Finance on payments and transaction documentation.

Escalate customer complaints and operational issues promptly and keep updated on flydubai products, fares, and procedures.

Qualifications and Experience

Bachelor’s degree in Travel and Tourism, Business, Management, or a related field.

Experience in airline reservations, ticketing, travel agency, or GSA operations preferred.

Good understanding of airline fares, ticketing, refunds, reservations procedures, and customer handling.

Experience with airline booking portals or GDS systems preferred.

Strong communication skills in English and Nepali, attention to detail, and ability to work calmly under pressure.

Other Requirements

Willingness to work outside normal office hours, including weekends or shifts, when required by airline operations.

To Apply

Please send your CV and a short email introducing yourself to: hr@utt.com.np by 9th Oct 2026.