Airport Services Coordinator

Company: Universal Tours and Travels Pvt. Ltd.
Duty Station: Pokhara, Nepal
Department: flydubai
Reports to: Airport Services Manager

The Airport Services Coordinator (PHH) provides hands-on operational support for flydubai airport services, ensuring smooth passenger handling and effective coordination with ground handling agents. This is a front-line execution role, supporting supervisors and managers during routine and irregular operations.

Key Responsibilities

Airport Operations Support

Coordinate passenger handling activities including check-in, boarding, arrivals, and baggage services.

Liaise with ground handling staff to ensure smooth execution of airline procedures.

Assist in monitoring flight handling timelines and reporting any deviations.

Support aircraft turnaround activities under supervisor guidance.

Passenger Service & Assistance

Assist passengers with inquiries, special needs, and service issues at the airport.

Support handling of PRMs, unaccompanied minors, VIPs, and disrupted passengers.

Provide basic service recovery support during delays or cancellations as directed.

Reporting & Compliance

Assist in preparing basic operational reports and shift summaries.

Ensure adherence to airline SOPs, safety, and security requirements.

Report incidents, irregularities, or service gaps to the Airport Services Supervisor.

Support audits and inspections as required.

Preferred Experience & Qualifications

Diploma or bachelor’s degree in Aviation, Hospitality, or related field preferred.

1–3 years of experience in airline operations, airport services, or ground handling.

Strong customer service orientation and communication skills.

Ability to work in a fast-paced, shift-based airport environment.

Willingness to learn airline procedures and comply with regulatory requirements.

Other Requirements

Willingness to work outside normal office hours, including weekends or shifts, when required by airline operations.

Commitment to uphold flydubai and UTT service standards, policies, and professional conduct.

To Apply

Please send your CV and a short email introducing yourself to: hr@utt.com.np by 9th Oct 2026.