Program Operations Manager

1. About U-GO Nepal

U-GO Nepal is a non-governmental social organization registered in 2023 and affiliated with the Social Welfare Council (SWC) of Nepal. Guided by the core conviction that 'Talent is universal; opportunity is not,' U-GO Nepal transforms communities by empowering promising young women from marginalized and economically disadvantaged backgrounds to pursue and complete higher education (bachelor's degrees).

U-GO Nepal delivers a comprehensive model combining financial scholarship support with non-financial capacity building, including life skills training, mentorship, psychosocial guidance, and career readiness initiatives. Through structured execution, U-GO ensures scholars achieve academic excellence, personal growth, and economic independence.

The Program Operations Manager serves as a key member of the Senior Management Team (SMT) and is responsible for overall operational leadership, strategic execution, and programmatic performance across U-GO Nepal. Working in close alignment with the approved Annual Work Plan and organizational vision, the Manager ensures that all activities, training cycles, scholarship disbursements, and field operations are delivered on schedule and with high quality standards.

As an SMT member, the Manager serves as a primary organizational liaison—building strategic networks, fostering partnerships with government entities, and maintaining institutional relations with the Social Welfare Council (SWC) to ensure full compliance, seamless reporting, and high operational visibility.

         Strategic Leadership & Senior Management (20%): Participate actively as a core member of the Senior Management Team (SMT) in organizational strategic decision-making, policy development, and risk management. Ensure all operational calendars and programmatic initiatives fully reflect and advance U-GO Nepal's overarching vision and strategic goals.

         Government Relations, SWC Liaison & Networking (20%): Serve as the focal point for institutional liaison with the Social Welfare Council (SWC); manage project approvals, agreements, monitoring visits, evaluation reports, and statutory compliance. Establish, nurture, and expand relationships with government ministries, local government units (Municipalities/Wards), and education authorities.

         Program Operations & Annual Plan Execution (25%): Translate strategic priorities into actionable annual operational plans, detailed activity calendars, and resource allocation frameworks. Direct and oversee daily program execution, ensuring scholarship activities, workshops, mentorship sessions, and field outreach align with the approved calendar and quality standards.

         Team Leadership & Strategic Direction (20%): Supervise program officers, field coordinators, and support staff, setting clear performance expectations, deliverables, and operational priorities. Provide coaching, professional support, and structural guidance to team members, and conduct regular performance evaluations.

         Budget Oversight, Risk & Reporting (15%): Monitor program budgets and operational expenses in coordination with finance, identifying field constraints early to implement proactive risk mitigation. Prepare comprehensive monthly, quarterly, annual, and SWC progress reports for executive leadership, board members, and government stakeholders.

         Education: Master's degree in Business Administration (MBA), Public Administration, Social Work (MSW), Development Studies, or a related discipline.

         Experience: Minimum of 5–7 years of progressive experience in program operations, senior project management, and government liaison/networking within the NGO/INGO sector in Nepal.

         SWC Expertise: Proven track record of managing Social Welfare Council (SWC) processes, project agreements, statutory compliance, and reporting in Nepal.

         Leadership & Management: Demonstrated experience as part of executive management or SMT, contributing to organizational governance, staff supervision, and operational strategy.

         Digital & AI Proficiency: Demonstrated ability to leverage modern digital productivity tools and AI solutions to optimize work planning, reporting, and operational efficiency.

         Language & Communication: Full professional proficiency in written and spoken English and Nepali, with superior advocacy, presentation, and reporting skills.

Interested and qualified candidates are invited to apply by submitting the following documents:

         Cover Letter: Outlining your motivation, suitability, and key professional achievements relative to this position.

         Detailed CV: Highlighting relevant work history, education, and contact details for professional references.