Quality Assurance Executive
Job posted on 24 May, 2019
Apply before 07 Jun, 2019
Vianet Communications Pvt. Ltd.
Vianet Communications is one of the leading ISPs in the country established on October 1999. Vianet primarily provides Fiber/Wireless Broadband, IP Telephony Services, Web Design & Development. For detailed information on Vianet Communications Pvt.Ltd please visit our website www.vianet.com.np
Details / requirements:
Job Description
- Monthly agent evaluation round-off.
- Analysis and reporting of key trends seen in terms of floor performance.
- Need-based report generation for HOD and senior managers.
- Refinement of system for customer care agents and for improved data capture and segregation related to calls received.
- Daily true call drop rate representation.
- NTA quality/drive test compilation and round off (Quarterly).
- Other ad-hoc assignments given to the team on a regular basis.
- Consistent contribution in providing insights and recommendations to better quality delivery.
Qualified and interested candidates are requested to forward their update CV to junee@vianet.com.np
Shortlisted candidates would be contacted for interview.
Overview
| Category | Information Technology |
| Openings | 1 |
| Experience | 1+ years |
| Education | Graduate (Bachelors) |
| Posted Date | 24 May, 2019 |
| Apply Before | 07 Jun, 2019 |
| City | Lalitpur |
Similar Jobs
SOUTH ASIA WATCH ON TRADE, ECONOMICS AND ENVIRONMENT (SAWTEE)
IT Associate
ComplianceQuest Nepal Pvt. Ltd.
IT Support Engineer
Reintegration of Returnee Migrant Workers (ReMi) Project/Helvetas Nepal
Various Positions
ComplianceQuest Nepal Pvt. Ltd.
QC Automation Trainee/Associat...