IT Service Representative (ITSR) for Worldlink Communications

Kalash Services Pvt. Ltd.

Kalash Services Pvt. Ltd., a state-of-the-art call center mainly caters to the growing importance of providing omni-channel customer support to local and international clients.

Detailed Job description / requirements:

JOB TITLE: IT Service Representative (ITSR) for Worldlink Communications


Job Summary

The position of Customer Service Representative (ITSR) consists of interacting with customers of Worldlink Communications to provide information in response to inquiries about products or services and accepting ownership for effectively solving customer issues and complaints; keeping customer satisfaction at the core of every decision and behavior.


Gross Full Time Salary: NRS 15,000/- Other benefits include Provident Fund, Medical Insurance, Overtime facility and Performance Incentives

Part – time - NRS 6725/- also available.

Education: Bachelors in IT completed or equivalent

Openings: 20

City: Lalitpur

Skill Sets

  • Comfortable working in shifts. -Day and Evening shifts;
  • Good communication skills;
  • Ability to use computers and computer systems, to process and verify information;
  • Must have two-wheelers;

Core Job Responsibilities

  • Manage  incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies;
  • Interested candidates are requested to send their updated CV to

Job Overview

Category Information Technology
Openings 1
Position Level Full / Part Time
Experience Please check vacancy details.
Education Please check vacancy details
Posted Date 02 Aug, 2019
Apply Before 31 Aug, 2019
City Lalitpur