Housekeeping Associate

Job Description

Housekeeping Associate

Job Purpose

To keep guest rooms, corridors and public areas spotless, safe and beautifully presented, delivering the warm, personalised and understated luxury that guests expect from a Postcard Hotels stay.

Key Responsibilities

• Clean, service and prepare assigned guest rooms and bathrooms to brand standards, including turndown service.
• Make beds, replenish linen, amenities and minibar items as per the room checklist.
• Clean public areas, corridors, lifts and back-of-house areas as allocated.
• Handle guest requests promptly and courteously; log and escalate special requests or complaints.
• Report maintenance issues, damages, and lost-and-found items to the supervisor without delay.
• Operate and maintain housekeeping equipment, trolleys and cleaning chemicals safely, following
• COSHH and hygiene guidelines.
• Maintain the confidentiality and security of guest belongings and room keys at all times.
• Support the laundry and linen room with sorting, counting and distribution when required.
• Follow environmental practices such as water, energy and waste conservation.

Qualifications & Experience

• Diploma or certificate in Hotel Management / Housekeeping preferred.
• 0 to 2 years of housekeeping experience in a hotel or resort (freshers with training are welcome).
• Knowledge of room cleaning procedures, linen handling and chemical safety.

Skills & Competencies

• Attention to detail and a strong sense of cleanliness and order.
• Good communication in Hindi and basic English.
• Warm, polite, discreet and guest-focused attitude.
• Team player, punctual, well groomed and reliable.

Working Conditions

• Rotational shifts including weekends and public holidays, as per operational needs.
• Standing and walking for extended periods; ability to lift and carry as required for the role.
• Neat grooming and uniform as per Postcard Hotels standards.

Our Values

At Postcard Hotels we believe in authentic, personalised stays, respect for local culture and heritage, and warm hospitality that makes every guest feel at home. We look for people who share these values.