Hotel Receptionist

Hotel Receptionist

[One Female for day shift and one Male for Night Shift]

We are looking for a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, delivering exceptional customer service and ensuring a smooth check-in and check-out process.

Salary: 17k + [Negotiable]

Openings: 2 [One Female for day shift and one Male for Night Shift] 

Key Responsibilities:

• Oversee all Front Office operations, including checks-ins, check-outs, reservations, and guest services.
• Handle guest inquiries, complains, and requests efficiently and professionally.
• Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure guest satisfaction.
• Monitor and maintain the front desk area to ensure a welcoming and professional environment.
• Manage room allocations, booking modifications, and handle special request.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist with budgeting and cons control measures related to the Front Office

Qualifications:

• Bachelor's degree in Hotel Management or a related field (Preferred).
• At least 1 years of experience in Front Office operations.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficient in hotel management software and reservation systems.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused with attention to detail and strong organizational skills.