Digital and IT Support Officer

ABOUT THE ROLE

We are seeking a proactive IT Officer to ensure stable, secure, and efficient technology operations across office, remote, and field environments. This is a generalist role spanning endpoint management, network infrastructure, cybersecurity, data systems, digital communications, and user support. The position demands continuous system improvement — not reactive troubleshooting alone.

KEY RESPONSIBILITIES

‣    Maintain a complete IT asset register and execute a preventive maintenance schedule covering OS patching, disk optimization, driver updates, antivirus definition refreshes, and periodic hardware health diagnostics.

‣    Deploy and administer shared network and wireless printers across all workstations, ensuring seamless connectivity without per-user intervention.

‣    Manage LAN, Wi-Fi, and internet infrastructure; liaise with ISPs for service continuity; engineer reliable low-bandwidth connectivity solutions for remote and field-based staff.

‣    Administer organizational email — provision and deprovision accounts, enforce mailbox quotas, configure archiving policies, and resolve storage saturation without default reliance on quota upgrades.

‣    Deploy and manage an internal collaboration and unified communications platform — structured channels, file sharing, and video conferencing — as a governed alternative to informal messaging tools.

‣    Implement an automated, policy-driven backup solution covering all endpoints including remote locations — with defined RPO (recovery point) schedules, verified restore procedures, and offsite or cloud-based storage targets.

‣    Enforce backup hygiene through exclusion policies that filter out temporary files, browser cache, system junk, and duplicate data — ensuring backups contain only recoverable, operationally relevant content.

‣    Conduct periodic restore tests to validate backup integrity — confirming recoverability, not just backup job completion.

‣    Maintain device and account security — antivirus, access control, password and MFA policy, mobile device rules, and protection against phishing and external threats.

‣    Manage security incidents end-to-end — containment, remediation, root cause documentation — and deliver staff awareness sessions on cybersecurity hygiene.

‣    Architect and maintain a digital filing system with a standardized taxonomy, consistent naming conventions, version control, and granular access permissions aligned to team roles.

‣    Build and maintain operational databases or structured spreadsheets and design validated data-capture forms for field and office use to ensure data integrity at the point of entry.

‣    Curate and manage a centralized digital media library — organized by date, event, and location — with metadata tagging and controlled access for staff use.

‣    Manage organizational social media presence: govern account access and credentials, maintain a content calendar, schedule posts using platform scheduling tools, and produce branded visual content using Canva or equivalent design tools.

‣    Provide IT helpdesk support, maintain a request and resolution log, execute full onboarding and offboarding IT workflows — device provisioning, account setup, access grants on arrival; account suspension and data recovery on departure.

‣    Develop end-user documentation and deliver structured training on adopted tools, systems, and security protocols to build staff digital self-sufficiency.

‣    Evaluate and procure software on a value-for-cost basis — prioritizing open-source and free-tier solutions — and manage the full software lifecycle including license tracking, renewal oversight, and decommissioning of redundant tools.

‣    Conduct periodic technology audits, monitor emerging tools relevant to organizational needs, and maintain comprehensive system documentation to ensure institutional continuity independent of individual personnel.

REQUIRED SKILLS AND COMPETENCIES

‣    Demonstrated experience in preventive IT maintenance — scheduled upkeep across a fleet of devices, not reactive-only support.

‣    Proficiency in configuring and managing shared network and wireless printers across a multi-user environment.

‣    Hands-on administration — user provisioning, email management, storage governance, and permission control.

‣    Solid understanding of backup strategies and recovery procedures, including solutions optimized for low-bandwidth and intermittent-connectivity environments.

‣    Competence in cloud storage administration — folder taxonomy design, access control, and cross-team permission management.

‣    Working knowledge of endpoint security, access control frameworks, password policy enforcement, mobile device controls, and phishing mitigation.

‣    Ability to produce professional visual content and branded graphics for digital communications using Canva or equivalent tools.

‣    Experience managing an organization's social media presence with a structured content calendar — scheduled, consistent, and brand-aligned.

‣    Proficiency in Microsoft Excel or Google Sheets for structured data management, form design, and operational reporting.

‣    Strong communication skills — able to translate technical concepts for non-technical staff and produce clear, actionable user documentation.

‣    Cost-conscious and solution-oriented — evaluates free and open-source alternatives before escalating to paid procurement.

‣    Advantageous: experience with KoboToolbox, ODK or similar for field data collection; familiarity with workflow automation (Google Apps Script, Power Automate); prior experience in an agri-business, certification, or supply chain environment.

QUALIFICATIONS

‣    Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline — or demonstrable equivalent experience in a comparable generalist IT role.

‣    Minimum two years of practical, hands-on experience spanning endpoint management, helpdesk support, and digital systems administration.

‣    Professional certifications are advantageous but not mandatory where practical competency is evidenced.

HOW TO APPLY

Submit your CV and a concise cover letter to hr@theorganicvalley.com.

‣    Cover letter must address: describe a specific IT problem or system you resolved or implemented in a previous role that fell outside your formal job description — outline the situation, your approach, and the outcome.

Applications that do not address this question will not be progressed. Only shortlisted candidates will be contacted.