Customer Support Officer

VACANCY ANNOUNCEMENT

RKCNL iTech Limited

Position: Customer Support Officer

Published: 2083-07-13 (30 October 2026)  |  Application Deadline: 2083-07-28 (14 November 2026)

RKCNL iTech Limited is a technology based public company providing enterprise, fintech, ERP, cooperative banking, mobile and AI solutions. RKCNL iTech Limited is seeking a motivated and service-oriented professional to support cooperative personnel using its CBS (Cooperative Banking System). The ideal candidate will have sound accounting knowledge, good communication skills and the ability to guide users, record reported issues and coordinate timely solutions.

Position Details

Position Summary

The Customer Support Officer will assist cooperative personnel in using RKCNL iTech CBS, particularly with day-to-day accounting-related activities. The role involves responding to user queries, recording and tracking issues through the ticketing system, providing clear guidance, and following up with the relevant team until issues are resolved.

Key Responsibilities

• Provide day-to-day support and guidance to cooperative personnel using RKCNL iTech CBS.
• Assist users with accounting-related activities and help them understand the relevant system processes.
• Receive, record, categorize, and track user complaints and requests through the ticketing system.
• Follow up on reported issues with the relevant team and monitor progress until resolution.
• Resolve basic user queries where possible and escalate issues that require further support.
• Keep users informed about ticket status, solutions and any required follow-up.
• Explain system features and processes to users and provide basic user guidance when needed.
• Maintain accurate records of support requests, actions taken, and issue resolutions.
• Identify recurring user difficulties and share feedback with the supervisor to improve support.

Required Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, Management, Business Studies or a related field. Candidates with relevant accounting knowledge and experience may also be considered.
• Sound accounting knowledge is essential. Familiarity with accounting software or cooperative accounting processes will be an advantage.
• Previous experience in accounting, customer service, cooperative operations, or user support is preferred.
• Basic computer skills and the ability to learn and use CBS and a ticketing system.

Required Skills and Competencies

• Good understanding of accounting concepts and routine accounting transactions.
• Clear communication, active listening, patience and a customer-focused approach.
• Practical problem-solving skills and attention to detail.
• Ability to document issues accurately, follow up consistently and work collaboratively.
• Basic computer literacy including email, spreadsheets and web-based systems.

Selection Process

1. Shortlisting of applications
2. Interview

Only shortlisted candidates will be contacted.

How to Apply

Interested and eligible candidates should apply through the Google Form below on or before 2083-07-28 (14 November 2026).

Apply here: https://forms.gle/N8F1WNZ6sMe3VG4U9

Applications received after the deadline will not be considered.

RKCNL iTech Limited

Madhyapur Thimi-03, Kaushaltar, Bhaktapur