Customer Success Executive

Evolve

Evolve is growing and looking for talented individuals to help us on our mission to disrupt the entire FMCG industry in Nepal and then beyond. We are partnering in this journey with global market leaders in the FMCG sector. Our technologies combine sales and distribution expertise with innovation in cloud and mobile platforms to help businesses drive efficiency and growth while driving compliance. We’re building a strong team of amazing individuals. Individuals who want to find a purpose in their work. We have a common interest in technology and good design, exploring our passion in finding solutions to hard problems. We work hard and have fun while doing it. And then we go home. That balance is important: It enables us to do the best work of our lives. As a result, we are creating a place where as individuals, we are breaking our boundaries and expanding our horizons. All the while working alongside people we respect and admire. Work with us.

Details / requirements:

  • Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how that customer can best use our product platforms and features.

  • Onboard, train and assist new customers and help them implement our products ensuring that their needs are met.

  • Directly respond to and engage qualified customer inquiries and requests.

  • Compare, analyze, and escalate user requests to Product & Engineering teams.

  • Identify, reproduce, and document bugs for the Engineering teams.

  • Engage and collaborate with engineering teams to quickly resolve customer issues or reported bugs.

  • Assist the Product Development and QA teams by testing new features and bug fixes and providing customer feedback.

  • Act as quality assurance for escalations and knowledge resource for Product Management & Engineering teams.

  • Develop and maintain internal and customer-facing documentation
  • Compile, prioritize, and report feature requests for product development and implementation.

Overview

Category Information Technology
Openings 1
Salary Based on experience
Position Type Full Time
Position Level Mid Level
Experience 2+ years
Education B.E. in Computer Science, Bachelors in Computer Science, Bachelor's in Management
Posted Date 11 Mar, 2024
Apply Before 31 Mar, 2024
City Kathmandu