Customer Success Engineer

Qualification:

• BSCIT or equivalent

Requirements

• You possess excellent written and verbal communication skills.
• You know that every bit of work you do makes a real difference in making our customers happy.
• You exhibit diplomacy, tact, and poise under pressure when working with customers through issues.
• Ability to think on one’s feet, learn a complex product inside and out, and quickly resolve issues and meet customer expectations.
• You have excellent Excel & SQL skills including a willingness to travel.
• Working knowledge of DBMS, queries, Excel, and creating reports.

Job Description

• Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how that customer can best use our product platforms and features.
• Onboard, train and assist new customers and help them implement our products ensuring that their needs are met.
• Directly respond to and engage qualified customer inquiries and requests.
• Compare, analyze, and escalate user requests to Product & Engineering teams.
• Identify, reproduce, and document bugs for the Engineering teams.
• Engage and collaborate with engineering teams to quickly resolve customer issues or reported bugs.
• Assist the Product Development and QA teams by testing new features and bug fixes and providing customer feedback.