Customer Service Lead

Customer Service Lead

Location: Universal Language & Computer Institute (ULCI), Dillibazar, Kathmandu

Type: Full-time

About ULCI

Universal Language & Computer Institute (ULCI) is South Asia's leading examination center, offering a wide range of globally recognized tests and courses. We take pride in providing world-class facilities and personalized guidance to help students achieve their educational and professional goals for the past 41 years.

Position Overview

We are seeking a dynamic and personable Customer Service Lead to be the first point of contact for students, visitors, and partners. The ideal candidate will play a key role in organizing and leading the front desk team to manage inquiries, providing accurate information about our programs and services, converting prospects into enrolled students, and maintaining smooth front-office operations.

Key Responsibilities

• Greet and assist visitors, students, and parents in a friendly and professional manner.
• Strive to learn about our services thoroughly and provide clear and accurate information about ULCI’s tests, courses, and services.
• Handle inbound calls, emails, and in-person queries promptly and effectively.
• Register walk-in inquiries and maintain daily visitor and prospect records.
• Follow up with potential students to ensure conversions and admissions.
• Coordinate with internal departments to support student on-boarding and service delivery.
• Manage front desk operations, including appointment scheduling and record keeping.
• Uphold ULCI’s reputation for professionalism, hospitality, and reliability.

Qualifications

• Bachelor’s degree in any discipline (preferably in Management, Education, or related field).
• Excellent verbal and written communication skills in English and Nepali.
• Pleasant and approachable personality with strong interpersonal skills.
• Prior experience in customer service, front desk, or student counseling preferred.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Proficiency in MS Office and general computer applications.

What We Offer

• A professional and collaborative work environment.
• Opportunities for growth and development within South Asia’s leading test center.
• Competitive salary commensurate with experience.
• Free Lunch
• Sick leave and accrued leave

Please email prajal.prasai@ulci.edu.np with your CV/resume to apply!