Customer Service Executive

British Council

The British Council has had a presence in Nepal since 1959. The British Council office in Nepal has been active in improving the teaching and learning of English, education sector projects and partnership programs, education promotion, UK examination and policy dialogue activities. British Council has also delivered range of Skills programmes in South Asia.

Detailed Job description / requirements:

Customer Service Executive

Contract: Indefinite Band J| Region: South Asia | Country: Nepal | Location: Kathmandu | Number of Open Post: 2

The British Council is recruiting for  Customer Service Executive in Nepal, South Asia who will play a key role in delivering an engaging and friendly customer experience to our internal and external customers. The post holder needs to operate within defined procedures and quality standards as per British Council procedures and Customer Management framework.   

The role is to provide first point of contact for registration/enquiry resolution for the range of British Council services. Channels for customer interaction will be face-to-face at our centres, via telephone and online through social media platforms and web chat. The post holder is responsible for recording enquiries using relevant tools/systems, gathering/sharing customer insight and collecting fees/reconciling income. 

If you are interested to apply, for further information please see the links below: 

External Link for External Applicants:  http://bit.ly/2sDzRin

Internal Link for Internal Applicants: http://bit.ly/2EqZ16y

Job Overview

Category Customer Service
Openings 2
Position Type Full Time
Experience Please check vacancy details.
Posted Date 20 Dec, 2019
Apply Before 19 Jan, 2020
City Kathmandu