Junior Customer Support

About the Role

We are looking for a Junior Customer Support who is eager to learn, communicates clearly, and genuinely enjoys helping customers. This role is suitable for fresh graduates or early-career professionals who want to build a strong foundation in customer support for web-based products.

You will work closely with senior support team members and gradually develop the skills needed to handle customer issues independently.

About Codewing

Codewing Solutions is a fast-growing product company based in Kathmandu.

Our products are used by millions of people in over 165 countries — from travel agencies to bloggers, coaches, and small businesses.

At Codewing, we don’t work on client projects. We build our own global software products — and we keep growing.

Some of our most popular products include:

• Tripcart – A tour booking software (SaaS)
• WP Travel Engine – A travel booking plugin for SEO-optimized travel sites
• Rara Themes – A WordPress theme shop for small businesses
• Blossom Themes – Empowering women entrepreneurs with feminine WordPress themes
• WP Delicious – A comprehensive recipe plugin for creating food-related websites

Location and Compensation

Location: In-office (Codewing, Kathmandu)

Positions Open: 2

Salary: NPR 276,000 – 500,000 (CTC per year)

Key Responsibilities

• Respond to customer inquiries via email and live chat
• Assist customers with basic product usage and setup
• Follow established support processes and guidelines
• Escalate complex or unclear issues to senior team members
• Maintain a polite, empathetic, and professional tone in all communication
• Take ownership of assigned tickets and follow up as instructed
• Learn product features and common customer issues over time
• Contribute to internal notes or documentation when required

Requirements

• 0 to 1 year of experience in customer support or a related role
• Fresh graduates are encouraged to apply
• Good written English with clear and polite communication
• Willingness to learn and accept feedback
• Basic understanding of websites and web-based tools
• Comfortable using email, chat tools, and basic computer applications
• Empathy, patience, and a customer-first mindset
• Attention to detail and reliability
• Ability to work from our Kathmandu office
• Work schedule: Sunday to Friday, 10 AM to 6 PM

Good to Have

• Familiarity with WordPress or any website builder
• Experience using customer support tools such as Crisp, Helpscout, Zendesk, or Intercom
• Background in IT, computer applications, or web-related studies
• Previous experience supporting users of any online product

Perks & Benefits

• Work with a passionate team that has a proven record of building world-class products
• Medical and Accidental Insurance
• Dashain Bonus
• Referral Incentives
• Free lunch and snacks
• Unlimited coffee and tea
• Flexible working hours
• Annual Performance Appraisal
• Performance Bonus
• Social Security Fund (SSF)
• 30 days paid leave annually
• Training and Engagement Programs (futsal, office trips, etc)
• Opportunities to attend local and international events

How to Apply

Please fill out the application form at the link below:

https://codewing.co/application-form/