Client Relationship Officer

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
  
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams to address customers’ needs

Other Specification

• Bachelors Degree with relevant work experience
• Excellent interpersonal and Communication Skills
• Background in customer service; industry knowledge is a plus
• Proficient in MS Office
• Proficiency in English Language
• A customer-oriented attitude
• Problem-solving aptitude
• Ability to work well with a team

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