CEA (Community Engagement Accountability) Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services. The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.
Detailed Job description / requirements:
CEA (Community Engagement Accountability) Officer
Organizational Unit / Delegation
IFRC Nepal Country Delegation, Kathmandu
Immediate Supervisor’s Title
Senior PMER and Communication Officer
Technical Manager’s Title (if applicable)
Senior Health Programme Officer
Second Line Manger’s Title (if applicable)
Number of Direct Reports (if applicable)
Number of Indirect Reports (if applicable)
Organizational context (where the job is located in the Organization)
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian network, reaching 150 million people each year through its 192-member National Societies. The Organization acts before, during and after disasters, crises and health emergences in order to meet the needs and improve the lives of vulnerable people. Our work is guided by seven fundamental principles (humanity, impartiality, neutrality, independence, voluntary service, unity and universality), policies and by Strategy 2030, which voices our collective vision and determination to move forward in tackling the major challenges that confront humanity in the coming decade. The IFRC Secretariat has a decentralized structure: five regional delegations (each with several country cluster delegations and country delegations reporting to it) covering the globe and responsible for frontline delivery through National Red Cross and Red Crescent Societies, backed by the Secretariat HQ based in Geneva.
The IFRC is currently present in Nepal through a Country Delegation (CD - first established in 1965 with a presence through regional representation at times), providing support to Nepal Red Cross Society (NRCS) programmes and capacity building. The longer-term mission of the Nepal Delegation is to facilitate organisational growth, technical capacities, partnerships and resource mobilisation that enable Nepal Red Cross Society to deliver on its humanitarian mandate in the country through the provision of technical support, advocacy, representation and coordination functions, in accordance with Strategy 2030 and annual Operational Plans.
The IFRC CD has been supporting its national society- Nepal Red Cross Society- since the beginning of the COVID-19 pandemic in the country. With the onset of two devastating waves and the emergence of the new variant of SARS-CoV-2 i.e. Omicron (B.1.1. 529), one of the prime priorities for the IFRC to support NRCS in effective preparedness and response is Risk Communication, Community Engagement & Accountability, along with other components of health and livelihood.
The CEA Officer will ensure that COVID-19 preparedness and response operation is applying appropriate programme quality and accountability interventions at every level; community, district/provincial and headquarters. The CEA Officer will specifically make sure that robust accountability strategies are fully functioning in all operational areas ensuring accountability towards programme participants including community members/citizen, government bodies, partners and back donors.
The CEA Officer will ensure alignment with global best practice in risk communication community engagement and accountability as well as donor requirements, community needs and partner priorities. The CEA Officer will work closely with counterparts in NRCS and with project stakeholders to ensure a high level of awareness and capacity when implementing primarily the COVID-19 preparedness and response operation and other programmes as required, including adherence to CEA (Community Engagement & Accountability)
The CEA Officer in close coordination with the line manager will support NRCS to develop relevant and appropriate strategies to reach and meet the needs of the most vulnerable groups generate learning related to Leave No One Behind/Gender Equality and Social Inclusion and documentation of programme learning across all-funded programmes, and provide practical support to NRCS staff and volunteers to do ensure quality implementation, learning and documentation.
Job duties and responsibilities
- Support NRCS and IFRC in the implementation of the COVID19 Operation in Nepal with a particular focus on Community Engagement and Accountability aspects of the operation, in particular the activities funded by the US Bureau of Humanitarian Affairs (BHA)
- Assist and support in conducting assessment, surveys and other activities as mentioned in the BHA proposal in line with the community engagement and accountability norms and practices
- Support line manager to integrate community participation in the operational planning, design and implementation of the programmes being supported by Nepal Country Delegation
- Support NRCS counterparts to conduct training for volunteers and staff in Risk Communication and Community Engagement and vaccine rollout
- Support NRCS in strengthening community feedback mechanisms
- Assist line manager to analysed data on RC-CEA for dashboard/visual reports.
- Support NRCS in generating evidence-based reports based upon data collected through community feedback, triangulate it and analyse it in close coordination with the line manager.
- Assist line manager in developing RCCE formats that is helpful to reach diverse groups of the communities with different communication channels of NRCS.
- Assist line manager in developing case studies, stories, and other communication materials related to vaccination and other efforts of NRCS on monthly basis in close coordination with the Nepal Red Cross counterparts
- Conduct field visits in coordination with the line manager and NRCS counterparts as required.
- Support NRCS to prepare and update the CEA products on timely manner (dashboards, rumour tracking bulletins, etc.) in close coordination with the line manager.
- Support the IFRC CEA focal in providing training and mentoring support working closely at all times with the Nepal Red Cross counterparts.
- Assist line manager to ensure the pledge-based reports and other requirements are submitted to the regional office and the back donors on time.
- Support evidence-based learning by assessing and monitoring levels of community engagement through research, impact surveys, perception studies and case studies.
- Work closely with the line manager and technical manager to ensure there is consistency and sustainability between BHA-supported activities and the overall COVID-19 operation planning, ensuring RCCEA components are well integrated in all aspects of the operation.
- Other relevant tasks that can be assigned by the line manager.
Duties applicable to all staff
- Work towards the achievement of the IFRC goals through effective managerial and lateral relationship and teamwork
- Produce timely reports based on defined templates and indicators
- Abide by and work in accordance with the Red Cross/Red Crescent principles
- Perform other work- related duties and responsibilities as may be assigned by the line manager.
Bachelor’s degree in Communication, Development Studies, community development or related degree and/or demonstrable experience
Trained in social community empowerment or development and communication
Minimum of 3 years’ experience in community engagement and accountability for a humanitarian or development organization
Experience of designing and implementing CEA approaches, including community feedback mechanisms, tools for communicating with communities (radio, social media, social mobilization) and participatory planning processes.
Experience in planning and implementing targeted and appropriate behaviour change or risk communication approaches and activities
Experience of planning and implementing CEA approached within and emergency response
Experience of designing and implementing assessments, community consultations, research and/or focus groups discussions
Experience of working for the Red Cross/Red Crescent
Knowledge and Skills
Ability to prioritize, meet deadlines, and achieve results through collaboration
Excellent knowledge of Risk Communication, Community Engagement and Accountability into programming
Demonstrated ability to adapt and work effectively in dynamic and demanding operational environments and sometimes under pressure
Excellent written/verbal communication skills
Flexibility, motivation, honest, reliable and cultural awareness
Ability to work in an organised and systematic manner
Excellent facilitation skills
Excellent computer skills, particularly in MS Office, and experience with SPSS, STATA, or other statistical analysis software required.
Flexible in approach
Excellent oral and written English and Nepali
Other relevant language
Competencies (to be filled in by HR)
Communication, facilitation and listening skills, integrity, team building, credibility, flexibility, motivation, honest, reliable and cultural awareness