Service Desk Officer
Job posted on 04 May, 2023
Apply before 03 Jun, 2023
Malekhu Investment Pty Ltd
Detailed Job description / requirements:
We are an internationally recognized educational institution seeking a dedicated and skilled Level 1 Service Desk Officer to join our dynamic team. The primary role of the successful candidate will be to provide Level 1 support to staff and students remotely.
Key Responsibilities:
- Provide timely and efficient support to users on Moodle, Microsoft Dynamics 365, DMS, and Eform portal inquiries
- Address student inquiries regarding assignments and courses
- Assist trainers with queries related to batches and courses
- Escalate unresolved issues to Level 2 support for resolution
- Thoroughly document issue details and resolution steps in the tracking system
- Monitor and report on the IT infrastructure's status and performance
- Train staff on the usage of system tools and applications
- Offer first-level technical support and assistance via remote management software
- Diagnose and troubleshoot software and hardware issues, providing solutions or workarounds remotely when possible.
If you possess a strong work ethic, excellent problem-solving skills, and a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
Job Overview
Category | Information Technology |
Openings | 1 |
Salary | Based on experience |
Position Type | Full Time |
Position Level | Mid Level |
Experience | 1+ years |
Posted Date | 04 May, 2023 |
Apply Before | 03 Jun, 2023 |
City |