Service Desk Officer

We are an internationally recognized educational institution seeking a dedicated and skilled Level 1 Service Desk Officer to join our dynamic team. The primary role of the successful candidate will be to provide Level 1 support to staff and students remotely. 

Key Responsibilities:

• Provide timely and efficient support to users on Moodle, Microsoft Dynamics 365, DMS, and Eform portal inquiries
• Address student inquiries regarding assignments and courses
• Assist trainers with queries related to batches and courses
• Escalate unresolved issues to Level 2 support for resolution
• Thoroughly document issue details and resolution steps in the tracking system
• Monitor and report on the IT infrastructure's status and performance
• Train staff on the usage of system tools and applications
• Offer first-level technical support and assistance via remote management software
• Diagnose and troubleshoot software and hardware issues, providing solutions or workarounds remotely when possible.

If you possess a strong work ethic, excellent problem-solving skills, and a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.