Receptionist/Billing Assistant

With over two decades of experience in the Industrial & Medical Gases and Welding Equipment sector, our journey began with the establishment of Baba Gas Suppliers in Butwal, where our primary client was the prestigious NEA Kaligandaki Hydro Power Project. Simultaneously, recognizing the potential in the capital's market, we opened another branch named Bagmati Gas Suppliers in Kathmandu. Bagmati Gas Suppliers quickly became a key player, providing gases to major Hydropower Projects such as Trishuli, Madhya Marsyangdi, Bhotekoshi, Chilime, and others. Moreover, we emerged as the primary supplier of Welding Equipment to various projects.

Over the years, our expertise in the gas industry grew exponentially, leading to the founding of Bagmati Commercial Pvt Ltd (BCPL) in August 2015. BCPL was established with the vision of becoming a comprehensive supplier, offering Welding Equipment, Tools & Tackles, Water Pumps, Safety Equipment, WASH construction materials, and other specialized items. Our tagline, "Bridging the Gaps…," exemplifies our commitment to serving the complete needs of industrial and construction projects.

Today, BCPL stands as a reputable name, renowned for its quality products and reliable services, catering to a wide array of industry building projects and construction ventures. Our dedication to excellence continues to drive us forward, ensuring that we remain at the forefront of the industries we serve. As we continue to grow and enhance our operations, we are seeking a reliable and customer-oriented individual to join our team as a Receptionist / Billing Assistant. This dual role combines front desk receptionist duties with billing and invoicing responsibilities, making it an integral part of our administrative team.

Responsibilities

• Welcome and greet guests in a warm and friendly manner.
• Answer and direct incoming calls promptly and professionally.
• Manage and distribute incoming and outgoing mail and packages.
• Assist with administrative tasks, including data entry, filing, and organizing documents.
• Respond to inquiries and provide basic information about the company and its services.
• Schedule appointments and manage calendars for various departments.
• Coordinate with other team members to ensure smooth operations at the front desk.
• Handle customer complaints or escalate them to the appropriate personnel if needed.
• Monitor and maintain office supplies inventory and place orders when necessary.
• Follow company policies and procedures to ensure security and confidentiality of data.
• Generate and issue accurate and timely invoices to customers.
• Review billing data for completeness and accuracy before invoicing.
• Coordinate with the sales and service departments to gather necessary billing information.
• Verify discrepancies and resolve customer’s billing issues.
• Maintain and update customer billing records in the database.
• Prepare and distribute regular billing reports to management.
• Ensure compliance with billing policies and procedures.
• Handle customer inquiries related to billing and payments.
• Stay updated with industry trends and regulations related to billing and invoicing.
• Train and mentor junior billing staff if applicable.
• Perform any other duties as assigned by the management.

Candidate requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Strong proficiency in billing software and accounting systems as well as basic computer software (MS Office, Emails)
• Excellent communication and interpersonal skills with fluency in Nepali/English Language.
• Professional appearance and courteous mannerism.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling tasks.
• Ability to remain calm under pressure and handle various personalities.
• High School or Diploma, additional certifications will be a plus.
• Proven work experience as a Billing Assistant, Billing Coordinator, or similar role.
• Excellent mathematical and analytical skills.
• Detail-oriented and accuracy in data entry and record-keeping.
• Strong organizational and time-management abilities.

Join our team at BCPL and become a crucial part of our administrative operations as a Receptionist / Billing Assistant. This role offers an opportunity to showcase your exceptional customer service skills while contributing to the smooth functioning of billing and invoicing processes. If you are a friendly and detail-oriented professional with a passion for delivering outstanding service, we invite you to apply and be part of our customer-centric organization.