Migration Support Officer

Migration Support Officer

We are a migration lawyers based in Australia. We are looking for a reliable and well-spoken Migration Support Officer to join our team in an onsite role. The successful candidate will assist with client communication, migration administration, form preparation, and workflow support. 

This role is ideal for someone who is organised, confident speaking with clients, and comfortable handling administrative tasks with accuracy and care. Experience in Australian migration is highly preferred, but not mandatory for the right candidate with strong communication skills and a willingness to learn.

Key Responsibilities

• Handling inbound client calls and responding to general enquiries

• Collecting client information and documents required for migration matters

• Completing and preparing migration-related forms and applications

• Assisting with data entry and maintaining accurate client records

• Following up with clients for missing information or documents

• Supporting the Director with day-to-day workflow management

• Tracking application progress and updating internal systems

• Preparing basic correspondence and client updates

• Coordinating tasks between clients, the Director, and internal team members

• Ensuring all work is completed accurately, professionally, and on time

Requirements

• Experience in Australian migration preferred but not mandatory

• Excellent English communication skills, both spoken and written

• Confident handling inbound calls and speaking with clients

• Strong attention to detail

• Good organisational and time management skills

• Ability to follow processes and work independently

• Comfortable using online forms, CRM systems, email, and cloud-based tools

• Reliable, proactive, and willing to learn

• Professional attitude when dealing with clients and confidential information

• Must be available to work onsite

Preferred Experience

• Previous work with an Australian migration agency

• Familiarity with Australian visa types and migration processes

• Experience completing immigration or government forms

• Experience in client support, administration, legal admin, or case processing roles

Ideal Candidate

The ideal candidate is someone who communicates clearly, manages tasks efficiently, and supports the Director in keeping client matters moving forward. They do not need to be a registered migration agent, but they should be comfortable working in a process-driven environment where accuracy, confidentiality, and client service are important.

Employment Type

Full-time onsite role
Working hours: 7 AM - 3 PM (Monday to Friday)