MARKETING AND RESERVATION OFFICER

Vacancy Announcement

• Manage the Managing Director’s daily schedule, meetings, appointments, and official arrangements.
• Handle phone calls, emails, and professional correspondence.
• Coordinate with clients, airlines, business partners, suppliers, and internal teams.
• Maintain confidential documents, reports, and office records efficiently.
• Follow up on assigned tasks and ensure timely completion.
• Assist in daily office administration and operational activities.
• Maintain excellent customer service and uphold the professional image of the company.
• Support sales activities and contribute to business growth.

• Bachelor’s degree or equivalent qualification.
• Previous experience in secretarial, administrative, sales, or travel-related fields will be an added advantage.
• Excellent communication skills in English and Nepali (written and spoken).
• Good computer knowledge, including Microsoft Office, email, and online systems.
• Strong organizational, coordination, and multitasking abilities.
• Valid two-wheeler driving license is mandatory.
• Honest, proactive, confident, and able to maintain confidentiality

Reservation Officer – Duties and Responsibilities

1. Flight Reservation & Ticketing

• Handle domestic and international flight reservations, ticket issuance, reissuance, cancellations, and refunds.

• Operate Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre for booking and ticketing purposes.

• Provide customers with accurate information regarding flight schedules, fares, baggage allowances, and travel policies.

2. Customer Service

• Respond promptly and professionally to customer inquiries via telephone, email, WhatsApp, and social media platforms.

• Assist customers in selecting suitable travel options based on their requirements and budget.

• Maintain excellent customer relationships and ensure high levels of customer satisfaction.

3. Visa and Travel Documentation Support

• Provide information and assistance regarding visa applications, travel insurance, passport requirements, and other travel documents.

• Verify and maintain records of required travel documentation.

4. Sales and Business Development

• Promote and sell airline tickets, travel packages, and other travel-related services.

• Develop and maintain relationships with corporate clients and individual customers.

• Contribute to achieving monthly sales and revenue targets.

5. Coordination and Communication

• Coordinate with airlines, hotels, embassies, tour operators, and other travel partners.

• Prepare itineraries, confirm reservations, and ensure smooth travel arrangements for clients.

• Communicate effectively with all stakeholders to resolve customer concerns and operational issues.

6. Reporting and Administration

• Maintain accurate records of bookings, customer information, payments, and transactions.

• Prepare daily, weekly, and monthly reports on reservations, sales, and customer activities.

• Support management with administrative tasks and business development initiatives.

7. Professional Responsibilities

• Comply with company policies, industry regulations, and professional standards.

• Stay updated on airline policies, travel regulations, and industry trends.

• Recommend innovative ideas and strategies to improve customer service and support business growth.

Additional Requirements

• Demonstrate honesty, professionalism, and strong organizational skills.

• Possess excellent communication and teamwork abilities.

• Be willing to provide support beyond regular office hours when required to ensure customer satisfaction.

• Monthly Salary: NPR 30,000 (Negotiable based on experience and qualifications)
• Attractive sales-based incentive.
• Professional growth opportunities within the company.

• Office Hours: 9:00 AM to 5:00 PM
• Weekly Off: Saturday
• Public Holidays as per the company policy.