Housekeeping Supervisor / Front Desk Supervisor

Ninety Nine Hospitality Pvt. Ltd.

We know finding the right fit for your hospitality property is one of the arduous jobs. Moreover, your company has to spend 50% of time and effort in finding and retaining the new employees. Where this valuable time can be invested in creating new businesses. Hence , 99hospitality is here to make a change in the hospitality industry and the way recruiting is done.

Detailed Job description / requirements:

Vacancy Announcement for a five-star esteemed boutique hotel in Thamel, kathmandu.  



  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff on a daily basis
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas 



  • Provide outstanding services and ensure customer satisfaction.
  • Address customer concerns and complaints promptly and professionally.
  • Respond to customer needs and requests in a timely manner.
  • Answer phone switchboards and transfer calls and take messages.
  • Manage incoming and outgoing mails and faxes.
  • Post charges to customers and handle card and cash transactions.
  • Plan and assign workloads for front office associates.
  • Supervise associates in their assigned job duties.
  • Prepare operational and financial records for Manager to review.
  • Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
  • Assist in hiring and training associates in front office duties.
  • Evaluate the performance of associates and provide appropriate feedback.
  • Ensure associates follow company policies and operational procedures.
  • Schedule regular meetings to discuss about issues and updates.
  • Educate associates on safety, emergency and security procedures.


  • Work experience in a similar role
  • Hands-on experience with cleaning and maintenance tasks for large organizations
  • Ability to use industrial cleaning equipment and products
  • Excellent organizational and team management skills
  • Stamina to handle the physical demands of the job
  • Flexibility to work various shifts, including evenings and weekends
  • High school diploma is a plus

Desirous applicants possessing relevant experience and qualification are requested to send their updated C.V. along with a covering letter and a recent PP size photo via email to by April 30, 2019. Only short listed candidates will be contacted for the further process of recruitment. 

Job Overview

Category Hotel / Resort Business
Openings 2
Salary Rs. 18000 / M
Position Level Full / Part Time
Experience 1+ years
Education Diploma Hotel Mgmt.
Posted Date 21 Apr, 2019
Apply Before 30 Apr, 2019
City Kathmandu