Sagar Group

Sagar Group
Sagar Group is one of the leading IT product Distributors in Nepalese market dedicated to fulfill the demand of consumer and corporate needs related to ICT equipment, peripheral as well as software. It is committed to make reach of more and more Nepalese users to the latest technologies within their budget capacity. It offers reasonably qualitative product with best warranty support and service.

The head office is located in the Kalanki (Way to Syuchatar) of capital city Kathmandu having access to almost all parts of the country and maximum level of facilities compared to other geographic locations of Nepal.

Established in Banepa, Kavre in 1995, Sagar Group has managed necessary office infrastructure and with continuous effort, Sagar Group is now a very reputed name with 1
4 subsidiary companies, 12 international brands and one brand that is from Nepal and for Nepal. It currently has over 300 dealers and a massive base of 1 million+ satisfied customers.

Standing as a reputed name in its category, Sagar is serving through strong team of 75+ dedicated employees and more than 7 renowned brand products. It is playing an important role in sourcing and distribution of different brands and mainly operating for import and distribution of them. The brands that Sagar has been dealing with are:

Konica Minolta
Mitsubishi Electronics
Honeywell & Zonerich

Among these, Sagar has been not only the authorized distributor for Brother and Kaspersky brand, but it has been given the authority to distribute above mentioned international brands as well.

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Apply Before: 22 Jul, 19

Detailed Job Description / Requirements:

Technical Support Manager

Salary Range: Rs. 30,000-40,000 (Plus)*Salary based on your Experience

Minimum Contract: 2 Year

Termination Application Submit: Minimum 2 Months

Academic Degree: Bachelor Degree

Faculty Preferred: Any IT related field

Experience: Min. 2 Years in the related field 

Priority Knowledge: Hardware and Software

Job Description

  • Manages technical service-related operations for the organization.
  • Oversees the work of IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.
  • Oversees IT support department staff, including education and training.
  • Ensures that physical inventory levels are monitored and replenished as needed.
  • Responsible for designing and implementing improved process or operational policies.
  • Recommends changes to products or services to fulfill customer needs.
  • Manages subordinate staff in the day-to-day performance of their jobs.
  • Ensures that project/department milestones/goals are met and adhering to approved budgets. 
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  • Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
  • Organizes support, troubleshooting, and repair for IT equipment and networks
  • Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  • Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  • Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
  • Follows up on and takes responsibility for unresolved issues or escalations

To apply, Kindly go to the link

Job Overview
Information Technology
Full Time
2+ years
Graduate (Bachelors)
23 Jun, 19
22 Jul, 19

Special Instructions for Applicants:

Please drop your Resume only if you are interested for the Job.

To apply:

Please note the application procedure mentioned above and apply accordingly.

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