Customer Relationship and Sales Associate

Job Description

We are looking for a smart, customer-focused, and proactive Sales & Customer Support Executive to manage customer inquiries, sales coordination, and relationship management activities. The role is ideal for someone who is confident in communication, organized in follow-ups, and capable of guiding customers through the sales process while ensuring a smooth customer experience.

Responsibilities:

• Communicate with potential customers to explain products and close sales
• Follow up on inquiries and pending leads regularly
• Maintain a structured lead database and update status consistently
• Guide customers in selecting suitable furniture based on their needs, budget, and space
• Handle incoming calls, social media queries, and walk-in inquiries professionally
• Respond to customer queries regarding products, pricing, customization, and delivery timelines
• Build and maintain strong customer relationships to encourage repeat business
• Inform customers about payment schedules, offers, and policies
• Coordinate with the production team regarding order status and customization
• Keep customers updated on order progress and delivery timelines
• Ensure proper documentation of orders and customer details

Qualifications:

• Minimum: Bachelor’s degree in Business Administration (or equivalent qualification)
• Strong communication and persuasion skills
• Basic sales and negotiation ability
• Expert in using social media platforms (Facebook, Instagram, WhatsApp Business)
• Good organizational and follow-up skills
• Knowledge of Microsoft Office; CRM tools preferred
• Freshers are encouraged to apply

Additional Note: We encourage applications from female candidates as part of our inclusive hiring approach.