Client Support Specialist

Hitachi Energy

Pioneer Solutions Nepal is a wholly owned subsidiary of Hitachi Energy. Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centers. With a proven track record, global footprint and unparalleled installed base, Hitachi Energy balances social, environmental, and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. We are looking for following professionals to join our Nepal Office Team.

Details / requirements:

Job’s Roles and Responsibilities:

  • Work closely with Business, Developer, Quality Control and System Administration team to ensure resolution of any client issues or questions

  • Act as “first line of defense” for client questions and technical issues

  • Respond to client inquiries with timeliness and professionalism

  • Advocate on behalf of clients and collaborate with other internal teams on process improvements to enhance the client experience

Job Specifications:

  • Bachelors degree in any discipline or equivalent (Freshers and candidates awaiting results can also apply)

  • Should possess excellent command in written and spoken English

  • Should have sound knowledge of Microsoft Office Applications

  • Basic knowledge of on-screen capture and video editing tools is a plus

  • Available for both day (9 am to 6 pm) and night (8 pm to 5 am) shifts

Besides offering a stimulating learning experience and a competitive pay, Pioneer also offers many benefits and perks including:

  • 5 working days/week

  • Lunch allowance

  • Travel allowance

  • Social security fund

  • Medical and accidental insurance

Interested candidates are required to send their CV and cover letter to jobs@pioneersolutionsglobal.com by August 16, 2020. Please mention ‘Application for the role of Client Support Specialist’ clearly in the subject of the mail. Only those applicants meeting the criteria will be shortlisted and called for an interview.

 

Overview

Category Customer Service
Openings 3
Position Type Full Time
Position Level Junior Level
Experience Please check details below.
Education Please check details below.
Posted Date 17 Jul, 2020
Apply Before 16 Aug, 2020
City Kathmandu