Business Support Officer

Job Description

• Communicate effectively with clients and resellers to build strong, lasting relationships.
• Coordinate and maintain communication with different internet providers.
• Draft and deliver contracts, quotations, and customer agreements.
• Support client onboarding and ensure a smooth start to their services.
• Perform regular follow-ups and collect feedback from customers.
• Escalate and coordinate with the technical team regarding any service issues.
• Maintain accurate documentation and customer communication records.

• +2 degree in Business Administration, Marketing, or a related field.
• At least 1 year of experience in customer service, sales, or business operations (experience in the ISP sector is preferred).
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and attention to detail.
• Ability to work independently and within a team environment.

• Competitive salary with performance-based incentives.
• Friendly and professional workplace.
• Paid leave as per the government labour law.
• Paid medical benifits.
• Career growth opportunities and skill development support.