Airline Reservations Support & Sales Executive - Korean Air
Universal Tours & Travels Pvt. Ltd., Nepal is a legal enterprise that operates airline representative offices in the capacity of a GSA in Nepal. 50 years. An astute aviation and tourism experience garnered by primarily starting as a travel and tour company. Today, UTT has now diversified its portfolio into various aspects of the aviation sector. Comprehensive aviation solutions. Geo-political scenarios and regional aviation policies, have fostered a much wider role for a GSA beside being a sales representative of a brand. In a country like Nepal, there are opportunities for growth with as much hurdles to overcome. With our expertise we ensure that our operations are conducted with regularity and on schedule, alongside fulfilling the criteria of our principle procedures.
Details / requirements:
Position Summary
Universal Tours and Travels Pvt. Ltd. (UTT) Nepal is a legal enterprise that primarily operates an airlines representative office in the capacity of a General Sales Agent (GSA). UTT is looking to hire a This hybrid role provides 50% Reservations Support and 50% Sales & Market Engagement for Korean Air in Nepal. The Executive will ensure smooth reservation and ticketing operations at the counter while also driving Korean Air’s commercial presence in the Nepal market through trade engagement, sales visits, and promotional activities.
Key Responsibilities (50% Reservations & Ticketing)
Reservations & Customer Service
- Handle incoming calls, emails, and walk-in passenger queries regarding Korean Air flights, schedules, fares, and policies.
- Make and manage bookings in the airline’s reservation system.
- Issue, reissue, void, and refund tickets strictly following Korean Air and IATA rules.
- Provide fare quotes, seat availability, baggage rules, and route information to travel agents and passengers.
- Assist with special service requests (SSR) such as meal preferences, wheelchair support, infants, unaccompanied minors, etc.
- Support group booking requests and coordinate with Korean Air regional office for approvals.
- Maintain accurate booking records and ensure all passenger information is handled professionally.
Operations Coordination
- Liaise with Korean Air airport team and regional office on schedule changes, no-show reports, flight status, and manifest updates.
- Prepare daily/weekly booking summaries and revenue reports as required.
Key Responsibilities (50% Sales, Trade Relations & Market Promotion)
Sales & Trade Engagement
- Conduct regular sales visits to travel agents and corporate clients to promote Korean Air routes, fares, and products.
- Manage relationships with key trade partners and strengthen Korean Air’s brand presence in Nepal.
- Identify and develop new market segments to drive revenue growth.
- Conduct joint sales and marketing activities with the airline’s regional office.
- Prepare and execute Account Development Plans (ADPs) for assigned trade partners.
Market Intelligence & Reporting
- Monitor market trends, competitor activity, fare movements, and customer feedback.
- Prepare sales reports, market intelligence briefs, and performance analyses.
Marketing & Representation
- Support tactical sales campaigns, fare promotions, and travel trade activations.
- Represent Korean Air at trade fairs, events, familiarization trips (FAMs), and promotional activities.
- Coordinate with internal UTT teams (marketing, operations, finance) to support campaign and partner needs.
Qualifications & Experience
- Bachelor’s degree (Travel, Tourism, Business, or related field preferred).
- 2–3 years of experience in airline reservations, ticketing, or travel trade sales.
- GDS knowledge (Amadeus/Galileo/Sabre) required or strong willingness to learn.
- Strong communication skills (spoken & written English; Nepali required).
- Good computer skills (MS Office — Excel, PowerPoint, Word).
- Driving license (two-wheeler) preferred for sales visits.
Key Competencies
- Strong customer-service orientation and professionalism.
- High accuracy and attention to detail in ticketing and fare handling.
- Confident communicator with strong relationship-building skills.
- Ability to multitask and balance operational and commercial priorities.
- Energetic, proactive, and able to work independently in the market.
- Team player with a positive attitude and willingness to learn.
Working Hours
Full-time, office-based with regular field visits for sales engagement. Occasional weekend/holiday coverage depending on flight schedules or market events.
Compensation
Competitive salary plus performance-based incentives aligned with airline sales targets and service quality standards.
To Apply:
· Please send your CV and a short email introducing yourself to: hr@utt.com.np by 29 January 2026. Subject line: Application – Airline Reservations and Sales Executive