Airline Customer Service Manager

Airline Customer Service Manager

Position Details

• Job Title: Customer Consultant (Airlines)

• Organization: Korea Visa Application Center

• Work Location:
  1st Floor, OneSky Building,
  2935 Yela Sadak, Harihar Bhawan,
  Pulchowk, Lalitpur Metropolitan Ward No. 3, Nepal
  (Google Maps: https://maps.app.goo.gl/oJp25umY3uyQiFdz)

• Salary: NPR 60,000 – 70,000 (approx.)
  Final salary will be determined based on qualifications and experience and discussed during the interview.

• Employment Type: Full-time

• Contract: One-year fixed-term contract with the possibility of extension

  
  

1. Job Description

The Customer Consultant (Airlines) will be responsible for assisting Korean customers with flight-related inquiries, reservations, ticketing, and other airline services. The successful candidate must demonstrate excellent communication skills, strong organizational abilities, and the capacity to provide accurate and timely information while maintaining a high standard of customer service.

2. Key Responsibilities

• Assist customers with flight reservations, ticket issuance, and itinerary changes.

• Respond to customer inquiries via phone, email, and in person.

• Provide support for check-in procedures, boarding, and other airport-related services as required.

• Coordinate with relevant teams to ensure smooth service delivery.

• Perform other duties as assigned.

• Responsibilities may be adjusted based on operational requirements.

  
  

3. Requirements

• Fluency in Korean (mandatory) – TOPIK Level 6 desirable.
  (Applicants without Korean Language  fluency will not be considered.)

• Strong IT skills, including Microsoft Office and general computer proficiency.

• University graduate or prospective graduate.

• Fluency in English (desirable).

• Excellent customer service, communication, and interpersonal skills.

• Ability to work effectively as part of a team.

  
  

4. Desirable Qualifications

• Prior experience in airline customer service, travel agencies, or the hospitality industry.

• Experience working with Korean customers or in an international work environment.

  
  

5. Working Hours & Contract Period

• Working Days: Monday to Friday

• Working Hours: 09:00 – 18:00

  • Lunch Break: 12:00 – 13:00

  • Paid overtime may be required depending on workload.

• Contract Period: One-year contract, including a three-month probation period.

• Contract renewal will be based on performance evaluation.

• Expected Start Date: 1 March 2026

  • Subject to successful completion of background checks and security clearance.

    
    

6. Benefits

• Competitive basic salary

• Annual Bonus: Equivalent to one month’s salary (applicable after completion of three months of employment)

• Medical expenses coverage

  
  

7. How to Apply

• Interested candidates are requested to submit their CV and Cover Letter in PDF format to eiron90@hanatour.com by 1 March 2026.

• The email subject line must include the job title and applicant’s full name.
  (Applications without the correct subject line will not be considered.)

• Only shortlisted candidates will be contacted.