WordPress Technical Support
ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop of the world (yes, not just of Nepal). Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. ThemeGrill is a young energetic team. At ThemeGrill, we do work not only in fun ways but also to help each other for independent development which we think is the key to success. If you are a young WordPress enthusiast and want to take your career a lot higher in WordPress then ThemeGrill is the place for you.
Details / requirements:
- Empathy for customers.
- Passionate about providing excellent support.
- Fluent English (Written English and Grammar)
- Capacity to explain clearly a technical problem/solution to a customer/colleague.
- Polite and understanding nature.
- Troubleshooting experience / Problem solver / Self-starter.
- At least 1+ years of experience with WordPress Support. If you're a developer and you think have the similar skills mentioned here, you can apply as well.
- Understanding and ability to modify website's styles and debug CSS.
- Familiar with tools like HelpDesk, Jira, GitHub would be a plus.
- Curious to learn and grow.
Bonus Points
- Ability to write AND/OR understand PHP.
- Ability to write AND/OR read jQuery, JavaScript, and any JS framework.
- WordPress theme/plugin development experience.
Job Description
- Respond to support questions about ThemeGrill themes, plugins, and products: https://themegrill.com/wordpress-themes/.
- Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
- Gather feedback from customers and prepare the necessary documents.
- Collaborate with the developers to resolve issues and achieve better results.
- Testing and evaluating new features and technology.
- Other related duties as assigned.
- Note: If you're interested in development as well, you can work on support and development side-by-side.
Applying Procedure
Interested candidates can send links, Projects of your best work till now along with CV and Cover letter via Apply Now
Overview
| Category | Computer - Technology/Management |
| Openings | 4 |
| Position Type | Full Time |
| Position Level | Junior Level |
| Experience | 1+ years |
| Education | B.E. in Computer Science, Bachelors in Computer Science, Bachelor’s degree |
| Posted Date | 14 Mar, 2022 |
| Apply Before | 14 Apr, 2022 |
| City | Kathmandu |
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