Welfare Clerk

BUWO Welfare Clerk (E2 – Internal and External)

British Gurkhas Nepal (BGN), UK Ministry of Defence

Ref No: 73: Issued Date: 09 April 24

Closing Date: 29 April 24

Contents:

Location

About the job

Benefits

Things you need to know

Apply and further information

Location:

HQ BGN

British Gurkhas Nepal (Kathmandu)

Nepal

No. of Vacancies: 1

About the job:

Introduction:

The postholder is responsible for being the focal point for all Service Personnel (SP) and their families’ welfare and other activities as part of BGN’s mission to provide welfare support.

In BGN, our civilians underpin and facilitate our ability to recruit Gurkhas into the British Army and provide welfare services to their families and them.  We believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.

We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels.  As an equal opportunities employer we hire, train and promote people based on merit and inspire to create an inclusive workplace free of discrimination. We also offer flexible working arrangements such as flexitime, job share and compressed hours.

All job adverts in BGN are subject to fair and open competition.

This position is advertised at 37 hours per week.

Job description:

• Investigating and initiating compassionate cases to Joint Casualty and Compassionate Cell (JCCC) in the UK.  This also includes Dangerously Ill Forwarding of Relatives (DILFOR), Notification of Casualty (NOTICAS), coordinating repatriation of bodies to Nepal, providing aftercare service to the families of deceased SPs in Nepal etc.
• Registration of Service Personnel’s (SP) marriage and issuance of marriage certificates.
• Assisting the families of the SPs in applying for UK families’ visa.
• Issuance of Brunei Travel Authority for the families to join their spouses in Brunei following authority for married accompanied service.
• Providing welfare support to BGN, Brigade of Gurkhas and SPs of the Nepali origin of the British Armed Forces and their families as Brigade and Unit Welfare Office (BUWO).

What you will be doing:

Responsibilities:

• Liaising with SPs and families to book appointments for marriage registration, Brunei travel authority and UK visa application.
• Checking marriage registration, Brunei travel authority and UK visa application documents for authenticity and accuracy prior to interview and processing respectively.
• Preparing the documents for Brunei travel authority prior to submission to the welfare officer.
• Assisting the families on UK online visa application.
• Maintaining record of Brunei travel authority and UK visa application.
• Booking and maintenance of welfare house/flat.
• Monitoring and actioning emails in senior clerk’s absence.
• Weekly collection and distribution of mails for the department from the post office.
• Coordinating distribution of welfare publications to all SP households in Kathmandu and Pokhara. 
• Submission and collection of stationery demand for the department.
• Reporting of faults in the department to relevant department in BGN for rectification.
• Any other tasks directed by the welfare officer.

You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment.  The Welfare Clerk follows the instruction given by the Line Manager, adhere to job description for guidance and contribute diligently towards the team.  The individual must be able to demonstrate the behaviours which is available as a link below.

Applicant should have good written/spoken English and Nepali language skills. Proven experience, qualifications, and training in customer service and Information Technology (IT) is preferable for this role to deliver the job responsibility effectively and efficiently.  You will be assessed on your IT skills through a Practical Assessment and English Language skills to qualify for interviews during the sifting and selection process.  Individuals with college education and exposure to IT working culture with established organisations are encouraged to apply for this job.

Behaviours:

We will assess you against these behaviours during the selection process: Click the link for details.

Success Profiles

• Communicating and Influencing
• Team Working
• Managing a Quality Service
• Making Effective Decisions.

Benefits & Working Environment:

• Salary 64,081.00 NPR per month (Permanent).
• Gratuity after completing three years of service.
• Dashain Bonus & Retirement Funds (EPF & CIT).
• Annual leave 25 days and public holidays 10 days.
• 100% reimbursement of medical expenses for the employee and limited reimbursement for immediate family members (spouse and children).
• Child allowance of NPR 3,000.00 per child up to 18 years.

We offer a range of excellent benefits including but not limited to the following:

• ‘50% time’, personal development every Wednesday. This provides each BGN employee the opportunity to study, exercise, learn, or share their skills with their colleagues.
• ‘Catch-Up’ performance review system. An opt-in (or out) lightweight and flexible staff performance review system that is adapted to each team and individual’s unique workload and volume.

Things you need to know:

Security:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal.

Selection process details:

This vacancy uses  Success Profiles to assess your Behaviours and Experience.

Success Profiles (please ensure you have read this and are well conversant to the behaviours asked for)

There will be an assessment on IT skills and English Language to assess the suitability of the candidates for the role.

Candidates will be required to provide work related details; qualification details and previous skills and experience using the BGN Application Form ONLY.

Curriculum Vitae (CV) are not required.

Candidates will be required to provide a statement of suitability of no more than 500 words. Please provide experience relevant to the role.

We are an equal opportunity employer and value diversity at our organisation.  We do not discriminate on race, religion, caste, colour, sex, gender, gender expression, sexual orientation, marital status, veteran status or disability status.  We will ensure that individuals with disabilities are provided reasonable facility to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us for any unique facility you may need.

Nationality requirements:

Open to Nepali nationals only.

Working for British Gurkhas Nepal:

British Gurkhas Nepal embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information:

• Please use this Application Form. 
• No CV and Certificates to be attached.
• Fully Completed Application Forms are to be emailed to: 
• bgn-hr-groupmailbox@mod.gov.uk 
• Incomplete Application Forms will not be looked at.
• Selected candidates will be invited for an interview by the end of May.

Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualified for this job and future employment with BGN.

Contact point for applicants:

Email: bgn-hr-groupmailbox@mod.gov.uk