Virtual Administrative Assistant (NDIS Allied Health Clinic)

Lotus Embrace VA is looking for a staff for their partner Company: Virtual Administrative Assistant (NDIS Allied Health Clinic)

Part-time | Remote | 25 hours per week (possible increase after 2-4 weeks trial)

We are a psychology and allied health clinic supporting individuals under the NDIS, and we're currently seeking a Virtual Administrative Assistant to join our team. This is a remote position, starting at 25 hours per week, with the potential to increase hours following a 2-week paid trial period.

Key Responsibilities:

• Maintain and update client records using Splose practice management software
• Ensure client files contain all required documents:
  • NDIS plan
  • Signed service agreement
  • Intake form
  • Consent form
• Review and match client files against NDIS compliance requirements
• Draft and manage service agreements in line with NDIS funding categories
• Liaise with clients, support coordinators, service providers, and allied health professionals to obtain or clarify information
• Follow up on incomplete or missing documentation in a timely and professional manner

Requirements:

• Experience in administrative or client services (health or disability sector preferred)
• Proficiency in using online systems or practice management software (experience with Splose highly regarded)
• Strong attention to detail and organisational skills
• Clear written and verbal communication
• Ability to work independently, manage competing priorities, and handle sensitive information with discretion
• Understanding of or willingness to learn about NDIS processes and documentation standards

What We Offer:

• Flexible remote work arrangements
• Supportive, respectful team environment
• Ongoing training and guidance in NDIS and Splose systems
• Opportunity for increased hours and responsibility over time