Various Positions- Software R&D Company

(1) Job Title: Dot Net Developer

Job Position: Mid-Level

Workplace: Lalitpur

Requirements:

We are seeking a talented C# .NET Developer with solid experience in desktop application development (WinForms/WPF) and a good understanding of modern web technologies. The role involves designing, developing, and enhancing high-performance business applications. While the primary focus will be on desktop development, familiarity with React.js and REST API integration is important, as the applications interface with web-based components.

Key Responsibilities:

• Design, develop, maintain, and optimize Windows desktop applications using C# and.NET Framework/.NET Core

• Collaborate with cross-functional teams for system architecture and module design

• Integrate desktop systems with RESTful APIs

• Work with relational databases such as MS SQL Server for data access and queries

• Participate in code reviews, debugging, and performance tuning

• Contribute to UI/UX improvements for desktop applications

• Build or support minor web components using React.js

• Write clean, maintainable, and efficient code following software best practices

• Prepare technical documentation and deployment guides

• Collaborate with QA, DevOps, and product teams for smooth project execution

Required Skills

• Minimum 2 years of hands-on experience in C#.NET desktop application development.

• Strong knowledge of WinForms or WPF

• Experience with Object Oriented Programming, SOLID Principles

• Good understanding of RESTful APl integration

• Basic to intermediate exposure to React.js or any modern JavaScript framework

• Experience with Entity Framework / ADO.NET

• Strong database skills with MS SQL Server/SQLite/PostgreSQL

• Familiarity with Git or any version control system

• Knowledge of software developmentlife cycle (SDLC) and agile methodology

• Problem-solving mindset and ability to work independentl

• Bachelor's degree in Information Technology (IT) or a related field.

(2) Job Title: Software Support Engineer

Job Position: Mid-Level

Workplace: Lalitpur

Requirements:

This is a full-time hybrid position for a Software Support Specialist, based in Kathmandu, with some work-from-home flexibility. The role involves providing technical support, resolving customer issues, and troubleshooting technical problems to ensure a high level of customer satisfaction. The Software Support Specialist will manage both customer and technical inquiries, assist with SharePoint-related issues, and perform analytical tasks aimed at improving overall customer service and support efficiency.

Key Responsibilities:

• Act as the first point of contact for clients and handle technical support requests through email, chat, and virtual meetings.

• Conduct product demonstrations, onboarding sessions, and training for clients.

• Manage, prioritize, and resolve support tickets efficiently using the company's ticketing system.

• Troubleshoot and diagnose software or configuration-related issues reported by clients.

• Escalate complex technical problems to the development or QA teams with proper documentation.

• Communicate clearly and professionally with clients, ensuring regular updates and timely resolutions.

• Coordinate with internal teams to communicate client feedback, enhancement requests, and reported issues.

• Monitor client systems, track recurring issues, and report potential improvements.

• Prepare and share support activity reports and client issue summaries with management.

• Create and update knowledge base articles, FAQs, and user guides.

• Maintain accurate documentation of all client interactions and technical resolutions.

• Build and maintain strong relationships with clients through consistent, professional communication.

• Stay updated with product enhancements, company tools, and new technologies.

• Participate in internal meetings, training sessions, and team discussions to continuously improve support quality.

• Ensure high levels of client satisfaction by delivering prompt, reliable, and empathetic service.

• Bachelor's degree in Information Technology (IT) or a related field.

• 1-2 years of experience in a similar technical support or customer-facing IT role (preferred).

• Excellent command of spoken and written English.

(3) Job Title: Quality Assurance Engineer

Job Position: Mid-Level

Workplace: Lalitpur

Requirements:

We are looking for a detail-oriented QA Engineer with at least 2 years of hands-on experience in testing .NET-based applications (Web & Desktop). The ideal candidate will be passionate about ensuring software quality, have a strong grasp of testing methodologies, and exposure to microservices, message-driven systems, and cloud integrations.