Ticketing and Marketing officer

VACANCY ANNOUNCEMENT

Sagarmatha Paradise Travels and Tours Pvt. Ltd

Job Description

Position: Ticketing and Marketing officer 

Required Skills, Knowledge, and Attitudes:

• Minimum 2 years’ experience in International Air Ticketing with GDS friendly via Sabre, Amadeus, with IATA ticketing Knowledge and experience, etc
• Assist customers with ticket purchases, changes, refunds, and will-call pickups. 
• Answer customer inquiries in a prompt, professional, and courteous manner
• Scheduling flights based on customer needs and available flights and changes as needed.
• Communicating with customers to answer questions about tickets, pricing, or flight schedules.
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
• Entering customer information into a computer system to issue tickets or update records.
• Prepare customer invoices and accept payment.
• Handle customer complaints in a calm and efficient manner
• Maintain PR with valuable clients.
• Maintain current working knowledge of all events, services, and procedures of ticketing issues.
• Stay up to date on all upcoming events and promotions.
• Other duties as assigned.

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience, preferably in the airline industry 
• Excellent communication skills
• Ability to work well under pressure and multitask in a fast-paced environment.
• Working knowledge of Sabre reservation system
• Ticketing Agent certification
• Proficiency with computers and Microsoft Office applications
• Fluency in English 
• Flexibility to work as per the requirement. 

How to Apply

To apply for this position, please send a comprehensive CV to sagarmathaparadise@gmail.com. The deadline for applications is 6:00 pm on 4 September 2023.