Technical Support
Uranus Tech Nepal Pvt. Ltd is an information technology company which was started with the aim of providing cloud based financial software to the customers to meet their business need in a cost effective way to save their rising IT cost without impacting the quality. Our objective is to recognize your business and work together to achieve a common business goal. Established in the year 2013 Uranus Tech Nepal is a leading player in the field of Nepalese Microfinance business for cloud based URANUS solution. We have a complete team of experienced software engineers, account professionals, system analysts, team leaders, network engineer and other consultants with us who work together to deliver the project on time. We believe 'hard work is the key to success' but 'smart work is the key to perfection'. We specialize in helping clients secure their operations, increase the work efficiency and utilization of their resources. We have provided solutions which ranges from small scale industries to huge supply chains. Microfinance institution, Co-Operatives, Investment Company, Wholesale lending institution and Dairy Production Company are the example which we are working in the present context. For More Information: http://www.uranustechnepal.com
Details / requirements:
About the Role
Uranus Tech Nepal is seeking a detail-oriented, customer-focused Technical Support Assistant to join our Core Banking System (CBS) team. In this role, you will serve as the first point of contact for financial institutions and cooperatives using our software. You will troubleshoot operational and accounting discrepancies, guide end-users through workflows, and collaborate with product teams to maintain high client satisfaction.
This role is ideal for a high-school graduate (10+2) or early-career professional with a background in management/accounting who wants to build a career in financial technology (FinTech).
Key Responsibilities
- First-Line Support: Log, prioritize, and resolve user issues submitted via phone, email, and support ticketing channels.
- Client Communication: Clearly explain complex system workflows and technical solutions to non-technical bank or cooperative staff.
- Escalation & Tracking: Document edge cases, reproduce software bugs, and coordinate with senior technical and development teams for timely resolution.
- Product Knowledge: Continuously master core banking modules (deposits, loans, accounting, and compliance reporting) to improve first-contact resolution rates.
Qualifications & Requirements
- Education: Minimum 10+2 completed in Management/Commerce, Computer Science, or a related stream.
- Accounting Knowledge: Working understanding of core accounting concepts (Double-entry bookkeeping, Journal Vouchers, Ledgers, Trial Balance, and Cash Flow).
- Communication Skills: Professional verbal and written communication in Nepali and English, with strong active listening skills.
- Office Applications: Proficiency in Microsoft Excel (formulas, data sorting, basic reconciliation) and Microsoft Word.
- Problem-Solving Mindset: Patient, methodical, and calm when assisting users under operational pressure.
- Basic knowledge of relational databases and querying using Microsoft SQL Server.
- Prior exposure to customer service, accounting software, or cooperative/microfinance operations.
What We Offer
- FinTech Exposure: In-depth, practical domain knowledge in core banking architectures and financial workflows.
- Mentorship & Growth: Clear pathways to advance into Implementation Specialist, Business Analyst, or Technical Support Lead roles.
- Collaborative Environment: Supportive peers, direct feedback culture, and continuous learning opportunities.
- Competitive Package: Industry-standard salary and benefits commensurate with qualifications.
How to Apply
Interested candidates should send their CV and a copy of their most recent academic certificate/transcript to:
- Email:job@uranustechnepal.com
- Subject Line: Application for Technical Support Assistant – [Your Full Name]
Uranus Tech Nepal is an equal-opportunity employer. Early applications are encouraged as screening begins immediately.
Overview
| Category | |
| Openings | 3 |
| Position Level | Entry-level |
| Experience | Open |
| Posted Date | 12 Oct, 2026 |
| Apply Before | 11 Nov, 2026 |
| City | Kathmandu |