Senior Manager Operations

Dharma Adventures

Dharma Adventures has been operating trips in Nepal, Tibet & Bhutan for over 26 years. The company handles mainly deluxe and luxury clients and has offices set up in Nepal, Bhutan and Tibet.

Detailed Job description / requirements:

Dharma Adventures Pvt. Ltd, a luxury adventure travel company, catering to an upmarket clientele, is looking for qualified and skilled full time professionals for the positions specified below.

Senior Manager Operations

Responsibilities:

  • Lead and develop the team in delivering operational services at agreed service levels consistent with company standards.
  • Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in smooth and efficient manner.
  • Ensure a high level of cooperation/communication/coordination between Operational team and other departments with all functions in the organization. 
  • Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development
  • Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised. 
  • Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required. 
  • Generate operational reports for management as needed.
  • Respond to all urgent incidents reported by field staff, partners or operation officers.
  • Ensure all guides, tour leaders and relevant parties receive up to date tour information.
  • Perform duties as per the directions of the Sr. Management. 
  • Safeguarding of Company assets

Requirements:

  • Minimum Bachelors degree – preferably in Travel & Tourism (BTTM)
  • Minimum 10 years experience in similar role.
  • Sound knowledge of MS Office – especially MS Excel.
  • Ability to fluently communicate in both English & Nepali (verbally and written) is a must
  • Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
  • Dynamic, outgoing, with excellent interpersonal skill and with the ability to take initiative and carry out assigned jobs to completion 
  • Manage time and resources well and demonstrate good organizational and strong leadership ability 
  • Candidate must have experience in working within a travel agency operations and a deep understanding of hotel, flight, car bookings and creating packages
  • Be able to build relationships and maintain existing connection with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides, etc.
  • Experience in handling air bookings and ticketing is preferred.

We offer:

  • Attractive Remuneration, Yearly review, Bonus, Incentives, Tips, and end of service gratuity and other allowances like transport, child, etc. (subject to eligibility).  
  • Comprehensive benefit package that includes:  medical insurance, whole body care package, general dental package (annually) to staff and their eligible dependents.
  • Group Accidental Insurance: group accidental life insurance, accidental death and disability insurance, and workers compensation insurance.

Interested candidates meeting the above requirements are requested to apply in confidence with a resume and a recent PP size photo to HR@dharma.com.np by 13 December 2019.

Job Overview

Category Tourism Industry
Openings 1
Position Level Full Time
Experience 10+ years
Education Bachelors in Travel / Tourism Mgmt. (BTTM)
Posted Date 13 Nov, 2019
Apply Before 13 Dec, 2019
City Kathmandu