Passenger Assistant Clerk

Passenger Assistant Clerk (E2 – Internal and External)

British Gurkhas Nepal (BGN), UK Ministry of Defence

Apply before: 10 June 2025

Ref No: 101 Issued dates: 26 May 2025

Contents:

Location

About the job

Benefits

Things you need to know

Apply and further information

Location:

HQ BGN

British Gurkhas Nepal (Kathmandu)

Nepal

No. of Vacancies: 1

About the job:

Introduction:

The primary purpose of the Assistant Passenger Supervisor Mov Det Tribhuwan International Airport (TIA) is to support the Passenger Supervisor/Team Lead in providing airport assistance to passengers at Tribhuwan International Airport (TIA).

In BGN, Civilians Staff underpin and facilitate Gurkhas recruitment into the British Army and provide welfare services to wider BGN community.  We believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our organisation.  As an equal opportunities employer we hire, train and promote people based on merit and inspire to create an inclusive workplace free of discrimination.

All job adverts in BGN are subject to fair and open competition.

This position is advertised at 37 hours per week.

Job description:

• Receipt and despatch of entitled passengers including (but not limited to) (School Children Visit) SCVs, Duty Visitors, dangerously ill forwarding of relatives (DILFOR) and compassionate cases at TIA (both Domestic and International terminals).  Ensuring that passenger handling is timely and smooth as tasked by the Pax Supervisor/Team Lead.
• Assisting non-Nepali passport holders to gain the correct visa for their length of stay/visit.
• Assisting the Pax Supervisor/Team Lead in VVIP/VIP/Military movements.
• Maintaining close working relationship with airlines, Airport Security, Customs and Immigration authorities to influence relations with BGN to ensure speedy and effective operations.
• Any other duties as directed by Line Manager.

What you will be doing:

Responsibilities:

• Providing an updated Flight Programme detailing the movement of passengers into, around and out of Nepal. Tasking Labourers as per the need for passenger movement as detailed by the Pax Supervisor/Team Lead.
• Updating and coordinating with the Pax Supervisor/Team Lead with un-forecasted changes with passenger’s travel arrangements.
• Deputising for the Pax Supervisor during periods of absence.
• Any other duties as tasked by the Movement Control Warrant Officer (MCWO) or Team Lead.

You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment.  The Passenger Assistant clerk follow the instruction given by Line Managers, adhere to job description for guidance and contribute diligently towards the team.  The individual must be able to demonstrate the behaviours which is available as a link below.

You must have:

• Excellent written/spoken skills in both English and Nepali language.
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook).
• Basic knowledge of commercial airlines, travel agents, Customs, immigration and airport security procedures in Nepal. (Higher
• You must have a good knowledge of health and safety at work, the ability to work under pressure.
• You must have excellent interpersonal skills for effective communication and engagement with external agencies.
• Individuals with college degree (Higer Secondary) and having experience and exposure to commercial airlines, travel agents, Customs, immigration and airport security procedures in Nepal are preferred for this job.

Behaviours:

We will assess you against these behaviours during the selection process: Click the link for details.

Success Profiles

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Benefits & Working Environment:

• Salary 69,207.00 NPR per month (Permanent).
• Gratuity after completing three years of service.
• Dashain Bonus & Retirement Funds (EPF & CIT).
• Annual leave 25 days and public holidays 10 days.
• 100% reimbursement of medical expenses for the employee and limited reimbursement for immediate family members (spouse and children).
• Child allowance of NPR 3,000.00 per child up to 18 years.
• Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact on those allowances that the post currently being advertised attracts.

Things you need to know:

Security Check:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal.

Selection process details:

You will be assessed on your English language skills, IT knowledge and Basic knowledge of commercial airlines, travel agents, Customs, immigration and airport security procedures in Nepal through a Practical Assessment to qualify for interviews after the sifting for the selection process.

This vacancy uses Success Profiles to assess your Behaviours and Experience.

Success Profiles (please ensure you have read this and are well conversant to the behaviours asked for)

Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached. 

Candidates will be required to provide a statement of suitability of Maximum 400 words. Please provide experience relevant to the role.

Nationality requirements:

Open to Nepali nationals only.

Apply and further information:

• Please use this Application Form.
• Please include “Job Advert 101” in your subject line.
• No CV and Certificates to be attached.
• Fully Completed Application Forms are to be emailed to: bgn-hr-groupmailbox@mod.gov.uk
• Incomplete Application Forms will not be looked at.
• Selection will take place by month of June 2025.

Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualified for this job and future employment with BGN.

Contact point for applicants:

Email: bgn-hr-groupmailbox@mod.gov.uk