Junior/Mid WordPress Technical Support Specialist

ThemeGrill Pvt Ltd

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop of the world (yes, not just of Nepal). Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. ThemeGrill is a young energetic team. At ThemeGrill, we do work not only in fun ways but also to help each other for independent development which we think is the key to success. If you are a young WordPress enthusiast and want to take your career a lot higher in WordPress then ThemeGrill is the place for you.

Details / requirements:

We're looking for technically skilled WordPress support professionals with good troubleshooting and interpersonal skills. 

You love to interact with customers, solve problems, help others and directly impact the company's bottom line. You can represent products via support, documentation writing, and quality assurance. 


  • Sound WordPress technical background: understanding WordPress Core, Themes & Plugins, and how they work together. 
  • Excellent command of written English and Grammar 
  • Empathic and Patient person 
  • Communication skills: Understanding issues customers experiencing  
  • Problem-solving skills 
  • Learning nature and characteristics to gain new skills and information regarding WordPress and products 
  • Ability to write and edit custom HTML & CSS 
  • Good understanding of JavaScript and PHP and how WordPress used them 
  • At least 1 year of experience in WordPress 

Job Description

  • Respond to the customers quickly to resolve their queries (general, technical, presales) via email tickets and chat 
  • Report issues, feature requests, and product improvements via Jira tickets to the developers/designers 
  • Testing and quality assurance 
  • Writing knowledgebase of new products and features and updating existing documentation as necessary 
  • Troubleshooting technical issues in our WordPress themes/plugins 
  • Ensure the user's requirements are reflected in the products 
  • Follow up with customers to ensure their queries are resolved 

What do we Offer?

  • Opportunity to work on popular WordPress products like ColorMag, Zakra, Spacious, & Flash, and be a part of new exciting projects like WPBlockArt, MagazineX 
  • Competitive Salary & Timely Salary Review 
  • We Provide Lunch, Snacks, Tea & Coffee 
  • Friendly team who are always ready to help 
  • Fun working environment 
  • 5 working days a week 
  • Bonus for dedicated team members 
  • Timely refreshments and outing programs 
  • Sports Activities: In-house Table Tennis, Badminton court, Carrom Board, Dart Board, and Chess to play and enjoy the break time. (We conduct Interoffice Tournaments time-to-time on different sports)  
  • Friendly team who loves to help, go to movies, go hiking, and play games together  

Applying Procedure

If you want to apply for this position, interested candidates can send links, Projects, GitHub repo links of your best work till now along with CV and Cover letter via Apply here


Category Computer - Technology/Management
Openings 2
Position Type Full Time
Position Level Mid Level
Experience 1+ years
Education Bachelor’s degree
Posted Date 08 Nov, 2022
Apply Before 08 Dec, 2022
City Kathmandu