QA ANALYST

QA ANALYST (Hong Kong or Nepal)

THE ROLE

We are looking for a Quality Assurance Analyst who will work in either our close-knit Nepal development team or as part of our broader engineering team working from the Hong Kong Zegal office. This is a unique opportunity for a talented professional to be part of a team developing a truly innovative and high potential technology service.

RESPONSIBILITIES

• Monitor, triage, and follow up on issues and incident reports from the business
• Create issue reports and bug reports
• Ensure reproducibility of reports through testing and documentation
• Communicate issues to developers, supporting troubleshooting and diagnosis
• Test fixes and workarounds, and ensure proper communication of solutions to business
• Support measurement of fix process by ensuring consistent and complete recording of relevant metrics (time spent, time to close, etc)

QUALIFICATIONS

Skills

• Chrome, Safari, Firefox, Edge, IE, in current versions
• Ability to access and use developer tools and recording tools for screen capture, video capture, log retrieval, etc.
• Experience with Google GSuite
• Bug Tracking (JIRA, Bugzilla, Gitlab, Pivotal Tracker)
• Experience
• 6-12 months in a testing or IT troubleshooter role

Languages

• Strong written English is a must

Education

• University degree or equivalent professional apprenticeship

Compensation

Compensation will be very competitive with market, including base salary, and benefits (e.g., stock options, additional leave, and training in our Hong Kong office)