Branch Manager

Qualification and Skills

• Working knowledge of application process for destinations such as Australia, USA, Europe among others.
• Cooperate and collaborate with other professionals in enhancing the career and education of students.
• Establishing a relationship of trust with students.
• Plan, implement, maintain and evaluate the systems necessary for the support
• Report results of the program evaluation that demonstrates outcomes.
• Participate in decision making and in activities, which contribute to the effective operation within the department.
• Proper handling of customer and active listening to understand customer needs.
• Capable of dealing calmly and politely with customers under stressful conditions.
• Ability to make logical and quick decision in difficult situation.
• A team player with problem solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to withstand criticism and irritated people.
• Excellent written and verbal communication skills.

Other Specification

• 1 year of managerial experience prefered, freshers are encouraged to apply
• Bachelor degree
• Outstanding Organization Skills and Management skills
• Ensure excellent service standards and maintain high customer satisfaction.
• Promptly identify and resolve customer issues and follow up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Experience in sales management would be beneficial.
• Results driven and customer focused
• Ethical Value
• Good combination of analytical and communication skills
• Ability to manage and motivate staff in a team environment
• Creative problem solving skills
• Ability to adapt to a constantly evolving industry landscape
• Preference will be given to the candidate having experience in abroad education counseling

Job Description

• Management of all customer related activities, handling employees immediate grievances, taking accountability of the branch and its functions.
• Reporting to the CXO will be the following functions: Sales, Field support, Operations & Maintenance,Customer Care, Administration (incl. stock control, Billing & Collection
• Develop appropriate business plans and budgets for the branch in line with the company plans and to be approved by the CEO and the Board.
• Lead and motivate the branch management team and ensure the achievement of goals and targets.
• Develop and implement operational plans and measurement systems for each of the functional units within the branch.
• Managing budgets, allocating branch funds, and defining financial objectives
• Hire, train and develop the functional managers/supervisors in cooperation with HR in HO.
• Ensure sufficient level of management control for all aspects of branch activities.
• Maintain, manage and monitor all customer related operational issues.
• Develop and execute branch sales strategies to maximize revenues.
• Ensure coordination between sales, marketing, accounts and administrative departments.
• Maintain all relevant databases and update.
• Value teamwork, transparency and accountability above all else.

HIGHLY COMPETITIVE SALARIES, INCENTIVES AND ABROAD TRAVEL OPPORTUNITIES!!