IT Support – Work From Home (Night shift – 8 hrs a day)

I'm looking to build an ongoing collaborative relationship with an IT support person. I'm very kind, appreciative and enjoy building a working relationship that nourishes both parties. Nearly everything is Windows-based, both on the server and desktop side.

Qualification:

BCA / BCIS, B.E. in Computer Science, Bachelors in Computer Science, Bachelors in Engineering, BIT / BIM(S)

Requirements:

•              You possess excellent written and verbal English communication skills.

•              Must be punctual, responsible, self-organized, and detail-oriented.

•              Good at making documentation, writing reports, updating processes.

•              You know that every bit of work you do makes a real difference in making our customers happy.

•              You exhibit diplomacy, tact, and poise under pressure when working with customers through issues.

•              Ability to think on one’s feet, learn a complex product inside and out, and quickly resolve issues and meet customer expectations. 
•             Certifications in Microsoft apps/OS are a plus.

Job Description:

•          Network and server admin, workstation/desktop support, maintenance tasks.

•        Solve complex technical issues that arise around the VPN service to customers ("Level 2 support").

•        Provide customers with ongoing advice beyond the installation of the product

•        Keep track of customer feedback and highlight any repetitive or broader issues to your manager - Conduct remote support sessions over Teamviewer and Screenconnect with customers.

•          Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how that customer can best use our product platforms and features.
•       Identify, reproduce, and document bugs for the Engineering teams.

Salary: Depending on Experience

If you feel you are fit for this, kindly send your updated resume with all the details to jeevan@karnalinetworks.com. Include a cover letter and let me know a bit about you – as a person, and as a professional.